Tyrin Gooch
Dayton,OH
Summary
Accomplished Patient Care Technician at Miami Valley Hospital, adept in vital signs monitoring and fostering patient satisfaction. Leveraged CPR certification and compassionate care to enhance healthcare efficiency. As a Sales Specialist and Assistant Manager, excelled in building relationships and resolving issues, boosting customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Miami Valley Hospital
05.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Supported needs of 10+ residents under long-term care.
Sales Specialist
Spectrum
12.2021 - 02.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Assistant Manager
Jimmy Jazz
05.2018 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Trotwood Madison Highschool
Trotwood, OH05.2019
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
Timeline
Patient Care Technician
Miami Valley Hospital
05.2023 - Current
Sales Specialist
Spectrum
12.2021 - 02.2023
Assistant Manager
Jimmy Jazz
05.2018 - 10.2021
High School Diploma -
Trotwood Madison Highschool
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