Tyrina Wilkins
Washington,DC
Summary
Analytical, energetic, and meticulous administrative Residential Manager with eminent management experience including Microsoft Office Suite, staff scheduling and skilled in working under pressure. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast knowledge.
Overview
12
12
years of professional experience
Work History
Residential Manager
Southern Management
Landover, MD
01.2023 - Current
- Assisted in the preparation of budgets for residential buildings; monitored expenditures against budget allocations.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Organized events such as community meetings or social activities to foster strong relationships among residents.
- Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
- Analyzed data related to vacancy rates, occupancy levels, and income generation from rents.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Interim Store Manager
Five Below
01.2018 - 12.2022
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Hire, train, and evaluate personnel on policies and procedures
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities, and challenges.
Administrative Educational Assistant
Gaywood Elementary
01.2018 - 01.2019
- Communicated nonverbally with children to provide comfort, encouragement, or positive reinforcement
- Developed individual educational plans (IEPs) such as games and recreational activities designed to promote students' educational, physical, or social development
- Employed special educational strategies & techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, and or memory
- Established and enforced rules for behavior and procedures for maintaining order among students
- Administered techniques on socially acceptable behavior, such as behavior modification, and or positive reinforcement.
Department Lead
Walmart
01.2012 - 01.2018
- Assisted customers and other departments as needed
- Resolved customer service and or billing complaints
- Managed contact forms, prepared change of address records, and serviced discontinuance orders
- Provided information on products or services
- Worked with department staff to ensure store safety, standards, policies, and procedures were adhered to.
Intern- Administrative Assistant
Cooper & Crickman PLLC
01.2012 - 01.2012
- Entered orders, canceled accounts, retrieved & recorded details of complaints
- Operated office machines and sorted mail
- Sorted and classified information according to guidelines (ex: purpose, user criteria, or chronological, alphabetical, or numerical order)
- Modified and improved filing systems as needed
- Operated mechanized files that rotated to bring needed records to a particular location
- Entered document identification codes into coding systems.
Education
Associate in Arts (A.A.) -
UNIVERSITY OF THE DISTRICT OF COLUMBIA
01.2012
Eastern High School
Skills
- Deposits Management
- Maintaining Occupancy Levels
- Database Management
- Yardi Program Proficiency
- Microsoft Office Suite
- Resident Relations
- Profit and Loss Management
- Coaching and Mentoring
- Scheduling Knowledge
Personal Information
Title: Administrative Support
References
References available upon request.
Timeline
Residential Manager
Southern Management
01.2023 - Current
Interim Store Manager
Five Below
01.2018 - 12.2022
Administrative Educational Assistant
Gaywood Elementary
01.2018 - 01.2019
Department Lead
Walmart
01.2012 - 01.2018
Intern- Administrative Assistant
Cooper & Crickman PLLC
01.2012 - 01.2012
Associate in Arts (A.A.) -
UNIVERSITY OF THE DISTRICT OF COLUMBIA
Eastern High School
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