Tyrinequa Elmore
wilmer
Summary
Dedicated and empathetic pre-med student with strong communication skills and background in customer service. Seeking a customer- facing role where I can apply my problem-solving abilities, attention to detail, and passion for helping others in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Agent
TTEC
05.2023 - 02.2025
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
Customer Service Representative
Teleperformance
04.2020 - 04.2023
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Medical Receptionist
Community Health Clinic
01.2019 - 03.2020
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Medical Assisting
Keiser University
Fort Lauderdale, FL05-2027
Skills
- Customer communications
- Quality assurance optimization
- Training and mentoring
- Call quality
- time management & multitasking
- microsoft office & medical software
Certification
- LTCR - Nurse Aide Training and Competency Evaluation Program (NATCEP) Self-Pace Training - 60 hours
Timeline
Call Center Agent
TTEC
05.2023 - 02.2025
Customer Service Representative
Teleperformance
04.2020 - 04.2023
Medical Receptionist
Community Health Clinic
01.2019 - 03.2020
Medical Assisting
Keiser University
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