Tyriom Edwards
Blythewood,SC
Summary
Dedicated professional with over 20 years in program management and customer service. Proven ability to enhance customer satisfaction through effective communication and operational efficiency. U.S. Army Veteran with a Department of Defense Secret Clearance, seeking opportunities in administrative and customer service roles.
Overview
35
35
years of professional experience
Work History
Customer Service Leader
Food Lion
Elgin, South Carolina
02.2025 - Current
- Completed store office functions accurately using accounting packets and reported cash variances to management.
- Maintained accurate cash reports and performed register checkups, deposits, and processing of Western Union money orders and Coinstar transactions to ensure smooth operations.
- Assisted front-end operations by executing cashier duties, leading customer service initiatives, and supporting sales associate tasks to enhance customer experience.
- Reported register or equipment malfunctions and coordinated service calls to minimize downtime.
- Ensured professional appearance by wearing Food Lion uniform and name badge in compliance with dress code.
Operation Manager
T.A.L.L. Enterprise Inc.
Nashville, TN
05.2002 - 05.2020
- Supervised recruitment, hiring, and training of new employees; expedited high-quality personnel to warehouse operations, logistics, and transportation.
- Planned and directed the delivery of freight to multiple locations.
- Resolved challenging situations and conflicts between drivers, shippers, receivers, and brokers using problem-solving skills and operations experience.
- Managed administrative records for payroll and promotions of drivers; scheduled annual equipment maintenance per DOT regulations to ensure compliance.
Registration Officer
US Department of State
Washington, D.C.
04.1999 - 05.2002
- Processed tax exemption, gas, utility, driver license, title and registration applications according to country reciprocity established by Office of Foreign Missions, ensuring compliance and accuracy.
- Managed high volume of incoming client calls and walk-ins daily; implemented tracking mechanism for client inquiries to enhance response time and led troubleshooting for complex customer calls.
- Coordinated with faculty to process course registrations and updates efficiently.
- Managed student records and maintained data integrity for educational programs.
- Assisted in developing policies for enrollment and academic records management.
Customer Service Representative
Page Mart Wireless
Laurel, MD
10.1997 - 03.1999
- Managed high volumes of incoming customer calls daily while coordinating communication on government contracts and preparing export documents for customer accounts.
- Delivered customer service to over 150 technical employees nationwide under the Department of the Army new Parent Support Program contract, ensuring timely assistance and support.
- Assisted customers with product inquiries and service issues.
- Processed customer transactions efficiently and accurately.
- Informed clients about various wireless plans and promotions during consultations.
Administrator
United States Army
12.1991 - 09.1997
- Managed administrative tasks for military operations and personnel coordination.
- Maintained personnel records and delivered essential information on base housing and identification cards to support personnel needs.
- Organized and maintained records for efficient office workflow and compliance.
- Coordinated logistics for training exercises and deployments across various units.
- Guided newly arrived military personnel in addressing inquiries to facilitate smooth transitions.
Education
Diploma -
Hartsville High School
South Carolina05-1992
Skills
- Microsoft Office 2024, Windows NT, Dell OptiPlex & Image Card IV
- Cash management
- Customer relationship management
- Conflict resolution
- Customer service
Timeline
Customer Service Leader
Food Lion
02.2025 - Current
Operation Manager
T.A.L.L. Enterprise Inc.
05.2002 - 05.2020
Registration Officer
US Department of State
04.1999 - 05.2002
Customer Service Representative
Page Mart Wireless
10.1997 - 03.1999
Administrator
United States Army
12.1991 - 09.1997
Diploma -
Hartsville High School