BARBARA ROBINSON
Hartford,CT
Summary
SUMMARY OF QUALIFICATIONS + Administrative Office Support with over 10+years’ experience managing office functions, data entry, typing Microsoft Office, Microsoft Teams, Excel. Excellent time management skills ability to prioritize and manage multiple projects in challenging environment. With 13+banking experience cashing check, deposit, work well independently, Strong interpersonal communication skills maintain the highest level of confidentiality with handing sensitive information. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Global Atlantic
05.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined and manage over a 100 incoming calls processes request for information on accounts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Billing Clerk
Irion Line
06.2022 - 05.2023
- Data Entry data and prepares company invoices and bills, cancelled, rentals
- Reads computer files or gathers records such as purchase orders, sales tickets, and charge slips, to compile needed data
- Entered information into computer or credit memorandums to indicate returned or incorrectly billed merchandise
- Merged invoices, listing items or services sold, amounts due, credit terms, and dates of shipment
- Prepares bills of lading and prepares shipping labels, lists weight and serial number of items sold
- Integrated credit memorandums to indicate returned or incorrectly billed credit forms for customers
- Posts transactions to accounting records such as work sheet, ledger, or computer files, send out follow up emails request information
Support Sales Analyst
Highmark Health
09.2021 - 12.2021
- Managing the incoming workflow ensuring effective and completion of the work production
- Examine each new document material for the accuracy and completeness of a new application
- Prioritize the workload to ensure New Business application volume are met deadline
- Preparing and reviewing proposals for accuracy inputting data information, use MS Excel, data entry
- Maintaining tracking system for all open and close cases, follow up on open proposals
- Worked in various systems, Sales force, Eclipse, to ensure work case were close out in a timely matter
- Attending training session for new product information
- Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
Secretary
Hallmark Staffing
12.2020 - 02.2021
- Answered incoming calls on a multi-line direct calls to proper department
- Provided information for WIC program with proper instruction provided from state and federal agencies
- Linked them with other agencies in their area for housing and food
- Organized weekly meetings and bi-weekly for staff prepare statements, and forms, edit letters and legal documents, and coordinators information through Microsoft teams
- Updated calendars for time off request, verified time sheets and submitted for manager approval
- Oversaw office inventory including ordering, used MS Excel spreadsheet, inputting stocking, and shipping receiving information
- Generated an monthly mileage sheet for each vehicle and a reconcile mileage monthly journal
- Enhanced office efficiency by streamlining filing systems and organizing documents.
Business Analyst
Cigna, Randstad
08.2018 - 11.2020
- Manage annual benefits open enrollment, collaborating with broker and carriers
- Processed and communicated with Sales Team to gather information and details related to benefits summary plans on WEB system., Outlook email, Skype for Business, Cisco Web-Ex
- Updated and maintained case tracking database, spreadsheets, and files, working knowledge of Agile
- Analyzed data, edited documentation, and provided metrics, including assistance with presentations or other written material when needed
- Enter co-pay an Rx dental, vision, information from benefit summary plans understanding medical terminology, codes, diagnosis
- Collaborated closely with team members to ensure adherence to deadlines and medical benefits data enter accurately.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
Billing Clerk
Sun Life Insurance
04.2016 - 04.2018
- Processed strong excel skills to monitor and understand medical terminology, processing Claims Services efficiently
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Reviewed all reports and spreadsheets, PDF files, claims associated with Medical Stop Loss
- Assist with ensuring coding compliance with federal and state and other regulatory agencies
- Inputted detailed expense lines and merging, v-lookups, pivot tables, Rx reports, CPT, HCPCS, EOB’S
- Enter billed amount into billing claim system., follow up on claims, and denials
- Post charge entry, process fees for billing claims
- Able to document and communicate policies and procedures to staff and follow up on changes
- Ability to multitask and work within various websites and systems Microsoft Access, Excel
- Exceeded high productivity standards with 99% accuracy.
Administrative Assistant
Travelers Insurance, I-Tech Solutions Staffing
01.2016 - 03.2016
- Establish support needs for renewals for internal and external customers and new business accounts
- Supported executive staff ,ensured accurate record keeping with diligent data entry coordinating files arrangements, and preparing crucial documents.
- Managed account documentation and agreement letters
- Assisted with underwriters on gathering information and communicated with staff on information received
- Verified documentation required by contractual data
- Ensures accurate and timely servicing and billing accounts
- Answered incoming emails regarding updates and status on policy information, overseen faxing and sending out mail to members
- Participates in projects and assignments as requested.
Clerical Administrative
AETNA
02.2011 - 05.2015
- Assist with HEDIS abstractor organizes patient records to identify data pertinent to HEDIS
- Measure parameters of mandated HEDIS performance with 100 percent
- Reviewed patients’ files, medical records and documents diagnosis and treatment with assign codes
- Arrange and maintain office procedures, filing and indexing system
- Edited Adobe files and created files for PDF, Microsoft Access, Excel
- Identifying and documenting any errors applied structured auditing criteria
- Properly responded to department emails and voicemails in a timely matter
- Answered incoming calls and made calls to providers and doctors office
- Entered results of charts and audits onto a database system
- Prepares deposits received by lock-box and downloads electronic EOB'S to verify deposit totals, and correct discrepancies
- Research and update incorrect addresses and return mail to assure claims and correspondence sent in timely manner
- Retrieved policy information to output new policy and renewals and produced ID cards per client request
Education
Administrative Medical Assistant Certificate -
Capital Community College
Hartford, CT2017
Medical Billing and Coding Certificate - undefined
CAPITAL COMMUNITY COLLEGE
2009
Skills
- Proficient Microsoft Office, Microsoft teams
- Medical Terminology, CPT, ICD-9,HIPPA Security
- Attention Details
- Life Insurance, Annuity Plans
- Internal Auditing
- Medical billing Claims
- Banking, Lock box, Teller
- Customer Service
- Data entry
- Medical Billing Software
- Medical Billing and Collections
- Data Entry
- Microsoft Office,Microsoft teams
- Billing Data Verification
- Bookkeeping
Timeline
Customer Service Representative
Global Atlantic
05.2023 - 12.2023
Billing Clerk
Irion Line
06.2022 - 05.2023
Support Sales Analyst
Highmark Health
09.2021 - 12.2021
Secretary
Hallmark Staffing
12.2020 - 02.2021
Business Analyst
Cigna, Randstad
08.2018 - 11.2020
Billing Clerk
Sun Life Insurance
04.2016 - 04.2018
Administrative Assistant
Travelers Insurance, I-Tech Solutions Staffing
01.2016 - 03.2016
Clerical Administrative
AETNA
02.2011 - 05.2015
Administrative Medical Assistant Certificate -
Capital Community College
Medical Billing and Coding Certificate - undefined
CAPITAL COMMUNITY COLLEGE
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