Tyrise Davis
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Liberty Mutual
Arkansas City, AR
09.2022 - 07.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Conducted regular follow-up calls with customers after resolving their issues.
Leasing Consultant
ASAP Personnel
Houston, TX
10.2021 - 11.2022
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Responded to tenant requests for maintenance services in a timely manner.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Customer Service Representative
Fidelity
Concord, CA
07.2019 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
Leasing Consultant
Venetian Park Apartments
Stockton, CA
03.2015 - 06.2017
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
Lead Organizer
SEIU Local 2015
Sacramento, CA
02.2009 - 03.2015
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Developed and executed plans for budget, venue and worker safety for campaigns.
- Equipped groups of people and inspired institutions to work toward achievement of commonly articulated goals through collective action.
- Trained students to lead social change, run strategic campaigns, organize news conferences, build strong coalitions, generate grassroots support and coordinate lobby days.
- Maintained accurate records and documented client data in company databases.
- Identified and developed potential leaders, mentoring individuals and delivering feedback.
Property Management Administrator
Apartment Finder
Sacramento, CA
04.2005 - 02.2009
- Managed and rented out rental properties.
- Handled resident complaints and expedited maintenance requests.
- Maintained property by resolving tenant complaints and enforcing rules of occupancy.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Facilitated tenant paperwork processing and verification.
Education
Esthetician
Inspired Academy Cosmetology
Stockton, CA02.2022
High School Diploma -
Mcclymonds High School
Oakland, CA06.1991
Skills
- Performance Management
- Planning & Organizing
- Inbound and Outbound Calling
- Customer Service
- Team Building
- Leadership
- Collections
- People Skills
- Problem Resolution
- Data Collection
- Microsoft Office
- CRM Software
- Microsoft Excel
- Decision Making
Certificate
- Leasing consultant certification
Timeline
Customer Service Representative
Liberty Mutual
09.2022 - 07.2024
Leasing Consultant
ASAP Personnel
10.2021 - 11.2022
Customer Service Representative
Fidelity
07.2019 - 09.2021
Leasing Consultant
Venetian Park Apartments
03.2015 - 06.2017
Lead Organizer
SEIU Local 2015
02.2009 - 03.2015
Property Management Administrator
Apartment Finder
04.2005 - 02.2009
Esthetician
Inspired Academy Cosmetology
High School Diploma -
Mcclymonds High School
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