Tyrius Smith
Springfield,IL
Summary
Seasoned Operations Manager with a proven track record at Alltown Bus, enhancing operational efficiency and customer satisfaction. Skilled in performance monitoring and problem-solving, I excel in staff training and customer relationship management. Demonstrated success in improving process efficiency and team performance, achieving significant advancements in service delivery and profitability.
Overview
11
11
years of professional experience
Work History
Operations Manager
Alltown Bus
Decatur, IL
09.2023 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
Director of Transportation
Rochester CUSD 3A
Rochester , IL
01.2021 - 05.2025
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Performed regular inspections of vehicles to ensure compliance with safety regulations.
- Organized training sessions for drivers on defensive driving techniques and safe loading practices.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Established key performance indicators to measure the effectiveness of transportation operations.
- Supervised a team of drivers and dispatchers to ensure quality service delivery.
- Implemented policies and procedures related to driver safety, route optimization, vehicle usage.
- Monitored vehicle safety standards in compliance with federal regulations.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Terminal Manager
MTS
Springfield, IL
05.2014 - 12.2020
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Hired and trained new employees on warehouse safety and company policies.
- Coordinated with maintenance personnel to address any equipment issues in a timely manner.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Directed and coordinated activities of transport personnel responsible for loading, transporting and offloading of product.
- Maintained accurate records of all incoming and outgoing shipments for proper documentation.
- Facilitated dispatch support to manage emergencies while supporting operational efficiency.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Education
Some College (No Degree) -
Lincoln Land Community College
Springfield, ILSkills
- Marketing
- Health and safety compliance
- Performance monitoring
- Incidents management
- Performance reporting
- Production
- Customer service
- Staff training
- Customer relationship management
- Performance management
- Expense reports
- Planning and implementation
- Decision-making
- Problem-solving
Timeline
Operations Manager
Alltown Bus
09.2023 - Current
Director of Transportation
Rochester CUSD 3A
01.2021 - 05.2025
Terminal Manager
MTS
05.2014 - 12.2020
Some College (No Degree) -
Lincoln Land Community College
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