Tyrome Boyd
Taylorsville,UT
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Adept at navigating complex systems to resolve issues, ensuring seamless support and positive client experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
WELLSFARGO
5201 AMELIA ERTHART DR SALT LAKE CITY, 84116
10.2020 - Current
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Handle First Clearing, PCG, WBS, Wellstrade calls. Also was in the Complex department, and Everyday banking.
Customer Care Representative
Xfinity Comcast
300 W 9400 S. SANDY UT 84070
06.2017 - 10.2020
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Care Representative
Verizon Wireless
2777 CORPRATE DR WEST VALLEY CITY, UT 84119
09.2015 - 06.2017
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
ZION-BENTON HIGH SCHOOL
Zion, IL06-1987
Skills
- Client Support
- Dispute Resolution
- In-Depth Product Knowledge
- Effective communication
- Effective Listening Skills
- Effective Complaint Resolution
Timeline
Customer Service Representative
WELLSFARGO
10.2020 - Current
Customer Care Representative
Xfinity Comcast
06.2017 - 10.2020
Customer Care Representative
Verizon Wireless
09.2015 - 06.2017
High School Diploma -
ZION-BENTON HIGH SCHOOL