Tyron Lesley Waight
Las Vegas,NV
Summary
To find a challenging management position that will enhance my professional growth and allow me to utilize my strong sense of leadership to continue to reach my professional goals.
Overview
17
17
years of professional experience
Work History
FB Manager
Palette Bistro
05.2020 - 08.2023
- Supervised 25 cashier/hosts and front desk agents
- Worked with management to plan and implement special events to boost customer numbers and profits
- Assessed customer needs and requirements to effectively provide product pricing
- Identified customer needs and delivered relevant product solutions and promotions
- Motivated and led team members to work together to achieve targets
- UKG/Payroll
- Resolved issues quickly to satisfy customer/guest and reduce wait times.
Assistant Manager
A.Y.C.E. Buffet & Send Noodles
03.2022 - 04.2023
- Supervised 70 cashiers/hosts and services
- Worked with management to plan and implement special events to boost customer numbers and profits
- Assessed customer needs and requirements to effectively provide product pricing
- Identified customer needs and delivered relevant product solutions and promotions
- Motivated and led team members to work together to achieve targets
- Workday/Payroll
- Resolved issues quickly to satisfy customer/guest and reduce wait times.
Host/Cashier
Lucky Penny Café & T-Bones Chophouse
11.2019 - 03.2022
- Provided excellent customer service to all guests.
- Cashier/reconcile receipts, restock delicatessen.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Front Desk Supervisor/MOD
Westin Lake Las Vegas
07.2017 - 11.2019
- Supervised 20 front desk staff and Co-Supervised 40 housekeeping staff
- Hired and trained front desk and housekeeping staff for all shifts/responsibilities
- Booked reservations, handled all functions of registrations, cashiered/reconciled receipts with shift reports, completed night audit, opened posting master accounts, posted banquet charges, performed PBX operator duties, and provided all aspects of customer service to guests including area information and directions.
- Created, was nominated, and served as President of "the" Care Committee 2017-2018.
Front Desk Supervisor
Courtyard Marriott
05.2015 - 07.2017
- Supervised 6 front desk staff and 9 housekeeping staff.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Booked reservations, handled all functions of registrations, cashiered/reconciled receipts with shift reports, completed night audit, opened posting master accounts, posted banquet charges, performed PBX operator duties, and provided all aspects of customer service to guests including area information and directions.
- Created, was nominated, and served as President of Care Committee 2015-2017.
Front Desk Agent
Four Points by Sheraton
07.2011 - 05.2015
- Booked reservations, handled all functions of registrations, cashiered/reconciled receipts with shift reports, completed night audit, opened posting master accounts, posted banquet charges, performed PBX operator duties, and provided all aspects of customer service to guests including area information and directions.
Front Desk Supervisor
Crowne Plaza Hotel
08.2006 - 07.2011
- Supervised 15 front desk staff and Co-Supervised 8 housekeeping staff
- Hired and trained front desk and housekeeping staff for all shifts/responsibilities
- Booked reservations, handled all functions of registrations, cashiered/reconciled receipts with shift reports, completed night audit, opened posting master accounts, posted banquet charges, performed PBX operator duties, and provided all aspects of customer service to guests including area information and directions
- Created, was nominated, and served as President of the Care Committee 2009-2011.
Education
Some College (No Degree) -
West Los Angeles College
Los Angeles, CABusiness Management
Dorsey High School
Los Angeles, CA05.1991
Skills
- Microsoft Office Suite: Excel, Word, Power Point, and Outlook
- Web Interface: Microsoft Internet Explorer, Safari
- Operation System: All Windows Application
- Room Masters-Fosse, Galaxy, Light Speed, Opera, On Q and Marsha
References
Available upon request
Timeline
Assistant Manager
A.Y.C.E. Buffet & Send Noodles
03.2022 - 04.2023
FB Manager
Palette Bistro
05.2020 - 08.2023
Host/Cashier
Lucky Penny Café & T-Bones Chophouse
11.2019 - 03.2022
Front Desk Supervisor/MOD
Westin Lake Las Vegas
07.2017 - 11.2019
Front Desk Supervisor
Courtyard Marriott
05.2015 - 07.2017
Front Desk Agent
Four Points by Sheraton
07.2011 - 05.2015
Front Desk Supervisor
Crowne Plaza Hotel
08.2006 - 07.2011
Some College (No Degree) -
West Los Angeles College
Business Management
Dorsey High School
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