Tyron Williams
Hartford,CT
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Analytical problem-solver with proven team building and management success within an organization and play a vital role by creating an atmosphere that establishes, nourishes and maintains a positive culture. Ensures a world class customer service experience, as well as promotes the vision and direction of the Company.
Overview
1
1
year of professional experience
Work History
General Store Manager
Bob’s Discount Furniture
- 15 million box office location
- As the general Store Manager my primary function is to oversee, direct and guide all facets of the operation of a Bobs Discount Furniture Store in order to maintain the reputation, appearance and profitability of the location
- To maximize sales and achieve and/or exceed Company budgetary goals which include sales volume, category volume, profit margin and metric's
- As the Store Manager I partner with Senior Management to ensure the location is adequately staffed to meet and/or exceed budgeted sales numbers, that all Company guidelines' and policies are adhered to by all location employees, and to oversee all employee discipline and employee relations issues with the appropriate partnership of Human Resources & Operations and Loss Prevention.
Assistant manager
Bob’s Discount Furniture
- To oversee stores backend operations and directly manage and motivate sales team
- Plan, direct and coordinate back-end operations and logistics to meet or exceed operational goals in accordance with established Company guidelines
- As Assistant manager I am responsible for confirming integrity of Stores inventory, including appropriate tracking, and inventory accounting processes
- Verify merchandise is tagged and staged to achieve optimum sales levels at all times
- Enforce safety, and all other policies and procedures and takes immediate action to report and correct violations
- As Assistant Manager i maintain significant visible presence on Sales Floor to drive performance, metrics, and Guest Experience while promoting and exhibiting Bob’s Core Values
Sales Consultant
Bob's Discount Furniture
Southington, CT
07.2018 - 10.2019
- Greet and engage customers, uncover their home furnishing needs and assist them making their design vision become reality.
- Build rapport with clients, earning their business through ability to demonstrate exceptional product knowledge, strong interpersonal skills, and ability to actively listen.
- Drive KPI’s while Providing world class customer service and offering customers unforgettable shopping experiences. During role as sales associate, I achieved 1.3 million dollars in delivered merchandise, was top Warranty Performer, Sales Floor Captain and Top 100 Sales (76) Professional within first year working for company.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Provided sales and customer service assistance to walk-in traffic
Education
Some College (No Degree) -
Dean College
Franklin MASkills
- Customer Service
- Public Speaking
- Communication
- Time Management
- Effective delegation
- Employee Training
- Expense Reduction
- Human Resources Oversight
- Management Training
- POS Inventory System Operation
- Performance Monitoring and Evaluation
- Business Leadership
- Sales Strategies/analytics
- Recruiting and Hiring
- Administrative Management
- Finance and Accounting Oversight
Accomplishments
- Exceeded monthly store sales goals/metrics 12 months in a row.
- Increased Conversion by 7.7% despite traffic being down 20% to 2021 through coaching managers and implementing key actionable behaviors.
- Ranked top 20 store through first 3 quarters of the year, measured by Key Performance Indicators.
- Achieved top inventory results by introducing new monthly cycle count practices
- Trained and developed successful new managers, as well as Associates
Timeline
Sales Consultant
Bob's Discount Furniture
07.2018 - 10.2019
General Store Manager
Bob’s Discount Furniture
Assistant manager
Bob’s Discount Furniture
Some College (No Degree) -
Dean College
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