Tyrona Hopkins
Jacksonville,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
Just Cremations
02.2019 - 07.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strong relationships with local hospices, hospitals, and nursing homes to provide timely end-of-life services.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Completed death certificates, burial permits and other legal documents for families.
- Worked with cemeteries to schedule grave opening and closing.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Office Manger
Alphonso West Mortuary
05.2002 - 02.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved client satisfaction by providing compassionate and professional funeral services.
- Increased revenue by upselling premium products and services to clients in need.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL06.1985
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Billing
- Documentation And Reporting
Timeline
Office Manager
Just Cremations
02.2019 - 07.2024
Office Manger
Alphonso West Mortuary
05.2002 - 02.2019
High School Diploma -
Jean Ribault High School
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