Tyrona Matthews
Summary
Dynamic professional with a proven track record at Mcpherson Funeral Home, enhancing office efficiency and client retention through exceptional administrative support and customer service. Expert in office management and client relations, demonstrated by streamlining workflows and fostering trust. Achieved significant improvements in productivity and client satisfaction, showcasing strong organizational and interpersonal skills.
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Office Coordinator / Director of Funerals
Mcpherson Funeral Home
01.2007 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Certified Pest Control Technician
Viking Pest Control
10.2021 - 05.2024
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Performed detailed site assessments to identify potential pest-related risks or hazards before initiating treatments.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
- Demonstrated versatility in handling a wide range of pests, tailoring treatment methods accordingly for optimal results.
- Expanded knowledge of industry best practices by attending regular training sessions and staying current on new products and techniques.
- Educated customers on pest prevention techniques, empowering them to maintain a healthy environment in their homes or businesses.
- Reduced callbacks with meticulous attention to detail during service visits.
- Increased client retention through thorough inspections and customized pest management plans.
- Strengthened team collaboration by actively participating in staff meetings and sharing insights about effective pest management strategies.
- Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
- Boosted sales revenue by upselling additional services when appropriate based on customers'' needs and concerns.
- Achieved greater efficiency in scheduling appointments, expertly managing time and resources to maximize productivity.
- Promoted safety within the workplace and on job sites by strictly adhering to company policies and OSHA regulations.
Education
High School Diploma -
Delmar High School
2000 North 8th St. Delmar De. 1994005-2005
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Administrative Support
- Client Relations
- Scheduling
- Project Coordination
- File Organization
- Workflow oversight
- Records Management
- Staff Management
- Technical Support
- Travel Coordination
- Meeting planning
- Performance Improvement
- Travel Arrangements
Timeline
Certified Pest Control Technician
Viking Pest Control
10.2021 - 05.2024
Office Coordinator / Director of Funerals
Mcpherson Funeral Home
01.2007 - Current
High School Diploma -
Delmar High School
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