Tyronaya Wright
Henderson,NV
Summary
Dynamic security professional with a proven track record at Crypto.com Arena, excelling in incident reporting and CCTV surveillance. Recognized for superior customer service and keen observation skills, effectively managed emergency situations, ensuring safety and fostering a welcoming environment for guests. Committed to maintaining high standards and enhancing operational efficiency.
Diligent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
A gaming professional prepared to excel in fast-paced casino environment. Proven experience in managing table games, engaging with patrons, and adhering to stringent gaming standards. Collaborative team member focused on delivering results and adapting to dynamic needs. Skilled in game management and customer interaction, with reliable and flexible personality.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Security Officer
Inter-Con Security Systems Inc.
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Cashier
Terrible Herbst Convenience Store
07.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assistant Teacher
Accelero Learning
05.2023 - 12.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Developed and executed lesson plans tailored to meet diverse student needs, fostering inclusive learning environment.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teacher to identify and target opportunities for instructional improvements.
Table Games Dealer
Golden Gate Casino Hotel
08.2022 - 04.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
Front Desk Receptionist
Jazzy Beauty Supply
07.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
Security Officer
Crypto.com Arena
09.2017 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Hostess/Busser/Server
Nay's Taco
06.2016 - 08.2016
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Summer Day Camp Leader
109th Recreation Center
06.2015 - 09.2015
- Maintained accurate records of camper attendance, incident reports, and medical information in compliance with regulatory requirements and camp policies.
- Increased camp enrollment by promoting a positive, inclusive, and fun environment for all participants.
- Ensured camper safety through diligent supervision and strict adherence to established guidelines and procedures.
- Provided guidance and mentorship for younger campers, promoting personal growth and development throughout the summer program.
- Maintained open lines of communication with parents regarding their child''s progress, addressing any concerns or questions promptly and professionally.
- Managed daily schedules efficiently, ensuring smooth transitions between activities while maximizing enjoyment for all participants.
- Assisted in the planning of special events such as field trips, talent shows, and themed days to create memorable experiences for campers.
- Developed strong relationships with local organizations through outreach initiatives to strengthen community partnerships relevant to the day camp experience.
Lead Team Member
Summer Night Lights
06.2014 - 09.2014
- Led successful project implementations from inception to completion by coordinating resources, setting priorities, monitoring progress, and mitigating risks as they arose.
- Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
- Coached junior team members to develop their skills and advance within the company.
- Managed a diverse team of professionals, fostering an inclusive work environment that promoted growth and development.
- Operated various machines used in production processes.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA06-2016
Skills
- Security guard license
- Money handling expertise
- Excellent customer service
- Keen observation
- Oral communication
- Teaching strategies
- Phone etiquette
- Food safety awareness
Timeline
Security Officer
Inter-Con Security Systems Inc.
09.2024 - Current
Cashier
Terrible Herbst Convenience Store
07.2024 - 08.2024
Assistant Teacher
Accelero Learning
05.2023 - 12.2023
Table Games Dealer
Golden Gate Casino Hotel
08.2022 - 04.2023
Front Desk Receptionist
Jazzy Beauty Supply
07.2021 - 01.2022
Security Officer
Crypto.com Arena
09.2017 - 03.2021
Hostess/Busser/Server
Nay's Taco
06.2016 - 08.2016
Summer Day Camp Leader
109th Recreation Center
06.2015 - 09.2015
Lead Team Member
Summer Night Lights
06.2014 - 09.2014
High School Diploma -
George Washington Preparatory High School