Tyronda Bowman
Richmond,VA
Summary
Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.
Overview
35
35
years of professional experience
Work History
Bartender/Server/Shift Leader
Ruby Tuesday
Mechanicsville, VA
11.2010 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Catering Bartender
Mosaic Catering & Events
Richmond, VA
01.2016 - Current
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set up glassware, liquor and other necessary supplies for special events.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Set and reset tables to support serving staff.
Amazon Seasonal Sortation Associate
Amazon
Richmond, VA
11.2020 - 02.2021
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
Bartender/Server
Jackie's On Laburnum
Richmond, VA
06.2015 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
Bar Manager
Legends Bar And Lounge
Richmond, Virginia
06.2011 - 04.2014
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
Supervisor
Anna’s Linens
Richmond, VA
05.2008 - 05.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees for production positions.
Bartender/Server/Admin/ADRM
Other / My Company Is Not Listed
Richmond, VA
01.2004 - 05.2010
- Ensure great guest service
- Check identification
- Mix drinks according to recipes
- Take and produce beverage, food, and to-go orders
- Receive and input money in a POS system
- Answer telephones
- Performed various financial activities including deposit preparations
- Produced payroll reports and hiring reports for corporate
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Bachelor of Arts - Mass Communication
08.2026
Skills
- Room Inventory
- Reading Comprehension
- Special Events
- Critical Thinking
- Guest Satisfaction
- Bar Operations and Logistics
- Guest Experiences
- Event Preparation
- Customer Orders
- Food and Beverage Service
- TIPS Certified
- Hospitality and Guest Service
Timeline
Amazon Seasonal Sortation Associate - Amazon
11.2020 - 02.2021
Catering Bartender - Mosaic Catering & Events
01.2016 - Current
Bartender/Server - Jackie's On Laburnum
06.2015 - 03.2020
Bar Manager - Legends Bar And Lounge
06.2011 - 04.2014
Bartender/Server/Shift Leader - Ruby Tuesday
11.2010 - Current
Supervisor - Anna’s Linens
05.2008 - 05.2010
Bartender/Server/Admin/ADRM - Other / My Company Is Not Listed
01.2004 - 05.2010
Halifax County High School - High School Diploma,
Virginia Commonwealth University - Bachelor of Arts, Mass Communication
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