Tyronda Horrison
Flint
Summary
Versatile and highly motivated Human Resources and Customer Success professional with over a decade of combined experience, including 4 years of military HR service and 7 years as a business owner. Skilled in client support, employee relations, and escalation management. Adept in HR systems such as UKG and CRM platforms like Salesforce. Known for improving processes, resolving issues efficiently, and managing strong relationships in fast-paced environments.
Experienced with business management, ensuring efficient operations and growth. Utilizes strategic planning and financial acumen to drive success. Knowledge of team leadership and customer relationship management to deliver consistent results.
Overview
17
17
years of professional experience
Work History
Business Owner / Operator
Self-Employed
01.2018 - Current
- Launched and grew a successful service-based business over 7 years, handling all HR, finance, operations, and customer service functions.
- Recruited, trained, and supervised employees to ensure compliance and efficiency.
- Maintained high client retention through outstanding service and proactive communication.
- Applied marketing and management principles to grow customer base and revenue.
Customer Support & Escalation Specialist
[DTE]
01.2020 - 01.2023
- Managed complex customer inquiries and escalations, ensuring prompt resolution and satisfaction.
- Used Salesforce CRM to document interactions, track cases, and generate reports.
- Collaborated with internal departments to deliver solutions and improve customer experience.
- Provided support for HR-related client concerns using UKG software.
Human Resources Specialist
United States Military – U.S. Army
01.2008 - 01.2012
- Provided personnel and administrative support to service members, ensuring compliance with HR regulations and policies.
- Processed military personnel actions and maintained accurate HR records.
- Advised soldiers and command on HR policies, benefits, and career development.
- Improved onboarding and recordkeeping procedures for greater efficiency.
Education
Associate of Arts (AA) - Business Marketing and Management
Marion Technical College
Marion, Ohio01.2022
High School Diploma - undefined
Clopton High School
01.2008
Skills
- Human Resources Administration
- Military HR Support
- Client & Customer Relationship Management
- Business Operations & Ownership
- Escalation Management
- Process Improvement
- UKG & Salesforce Proficiency
- Microsoft Office Suite (Excel, Outlook, OneNote)
- Communication & Task Management
- HRIS: UKG
- CRM: Salesforce (preferred), other platforms as applicable
- Productivity Tools: Microsoft Office Suite (Excel, Outlook, OneNote, Word, PowerPoint)
- Collaboration Tools: Zoom, Microsoft Teams, Slack
Timeline
Customer Support & Escalation Specialist
[DTE]
01.2020 - 01.2023
Business Owner / Operator
Self-Employed
01.2018 - Current
Human Resources Specialist
United States Military – U.S. Army
01.2008 - 01.2012
High School Diploma - undefined
Clopton High School
Associate of Arts (AA) - Business Marketing and Management
Marion Technical College
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