Tyronda Taylor
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Lead Insurance Verification Specialist
AllianceRX Walgreens
09.2016 - Current
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Trained new staff on current, correct insurance verification procedures.
- Generated reports to track insurance verifications and claim progress.
Patient Services Specialist
Preferred Homecare
08.2013 - 03.2016
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Verified insurance eligibility and coverage for patients.
- Contacted insurance company to verify patient coverage before visit.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Took copayments and compiled daily financial records.
- Resolved billing inquiries and disputes in timely fashion.
Executive Assistant
Pulmonary Solutions
03.2011 - 08.2013
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled incoming and outgoing mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
High School Diploma -
Western High School
Las Vegas, NV06.1997
Skills
- Data Verification
- Electronic Authorization Processing
- Payor Procedures
- Outpatient Procedures
- Data Review
- Computer Proficiency
- Workflow Development
- Office Coordination
- Prior Authorization Processing
- Patient Contact
- Staff Leadership
- Insurance Terminology
Timeline
Lead Insurance Verification Specialist
AllianceRX Walgreens
09.2016 - Current
Patient Services Specialist
Preferred Homecare
08.2013 - 03.2016
Executive Assistant
Pulmonary Solutions
03.2011 - 08.2013
High School Diploma -
Western High School
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