Tyronda Weston
Jacksonville,FL
Summary
Skilled Treasury Services Specialist with 25+ years of experience with treasury services needs and requirements. Well organized, forward thinking with excellent multitasking abilities. A Team player with excellent interpersonal skills and business acumen.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Lead Implementation Consultant AVP
Wells Fargo Bank
01.2022 - 05.2025
- Implemented the setup and modified treasury products on the customer's online platform.
- Collaborated with the customer to identify and manage expectations, developed timelines for testing, training and treasury services completion. Maintained timely communication with the customer and internal partners to ensure the customer’s expectations are being met. Escalated customer issues and concerns for quick resolution.
- Maintained knowledge of the following treasury products -
- Positive Pay
- ACH Origination
- ACH Fraud Filter
- ZBA
- Sweep Accounts
- Desktop Deposit
- Mobile Deposit
- Wire Transfers
- FTPS Transmission
- Increased team member knowledge by coaching team members on the implementation setup processes and provided information references to assist.
Business Relationship Associate
Wells Fargo Bank
12.2020 - 01.2022
- Completed Periodic Reviews including – Prospect Onboarding Due Diligence to prevent potential back risk.
- Collaborated with the customer to obtain and verify personal information and documents to validate their identity.
- Completed large volume projects to validate customer addresses for returned security tokens.
- Validated bank wire information for receiving financial institutions to ensure the wire transfers can be posted correctly.
Implementation Specialist
Wells Fargo Bank
03.2013 - 12.2020
- Implemented the setup and modified treasury products on the customer's online platform.
- Collaborated with the customer to identify and manage expectations, developed timelines for testing, training and treasury services completion. Maintained timely communication with the customer and internal partners to ensure the customer’s expectations are being met. Escalated customer issues and concerns for quick resolution.
- Maintained knowledge of the following treasury products -
- .Positive Pay
- ACH Origination
- ACH Fraud Filter
- ZBA
- Sweep Accounts
- Desktop Deposit
- Mobile Deposit
- Wire Transfers
- FTPS Transmission
- Increased team member knowledge by coaching team members on the implementation setup processes and provided information references to assist.
Client Services Representative
First Union Bank | Wachovia Bank | Wells Fargo Bank
12.1999 - 03.2013
- Point of Contact for a large volume of dedicated corporate customers.
- Provided the dedicated customers with account information, assisted with their Treasury products and training for the online platform.
- Resolved and collaborated with internal departments to escalate and resolve customer issues in a timely matter.
- Correspondence completed via email, inbound and outbound calls.
- Advised Sales teams of customer requests for additional services that would provide a better banking experience.
Education
Florida Gateway College
Lake City, FLSkills
- Team player
- Adaptability
- Excellent time management skills
- Project management
- Conflict management
- Relationship building
- Proficient in PowerPoint, Excel, Word, Office, Teams, OneNote
- Training procedure implementation
- Requirements gathering
- Customer support
- Complex issue resolution
- Telephone and email etiquette
- Client training
- Issue resolution
- Reporting and documentation
- Online training services
Languages
English
Native or Bilingual
Timeline
Lead Implementation Consultant AVP
Wells Fargo Bank
01.2022 - 05.2025
Business Relationship Associate
Wells Fargo Bank
12.2020 - 01.2022
Implementation Specialist
Wells Fargo Bank
03.2013 - 12.2020
Client Services Representative
First Union Bank | Wachovia Bank | Wells Fargo Bank
12.1999 - 03.2013
Florida Gateway College
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