Tyronda Brown
Augusta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seasoned Payroll Specialist bringing 3 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
10
10
years of professional experience
Work History
Payroll Processing Representative II
ADP
10.2021 - Current
- Streamlined payroll processing by implementing automated timekeeping system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Enhanced efficiency of payroll department by cross-training team members in various functions.
- Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Oversaw transition to new payroll software platform, minimizing downtime during implementation phase.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within payroll function.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Reviewed time records for 500+ employees to verify accuracy of information.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Completed payroll accurately and timely to meet employee expectations.
- Coordinated resolution of payroll discrepancies.
Area Supervisor
Ross Dress For Less
06.2017 - 10.2021
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Reduced employee turnover by fostering positive work environment and providing opportunities for professional growth.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Planned sequence of operations and established schedule.
- Tracked hours and inventory usage, and prepared associated reports.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Directed daily workflow of 8+ associates - to create strong team on sales floor.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Trained and mentored new cash office employees, ensuring smooth onboarding process and adherence to company policies.
- Collaborated with store management to address any cash-related issues, fostering effective communication among team members.
- Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
- Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.
Shift Manager
Little Ceasars Pizza
02.2014 - 06.2017
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
- Promoted positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma -
Midland Valley High School
Graniteville, SC06.2015
Skills
- Data entry proficiency
- Strategic Direction
- Expense Reporting
- Adaptability
- Audit reporting
- Professionalism
- Written Communication
- Reliability
- Task Prioritization
- Attention to Detail
Timeline
Payroll Processing Representative II
ADP
10.2021 - Current
Area Supervisor
Ross Dress For Less
06.2017 - 10.2021
Shift Manager
Little Ceasars Pizza
02.2014 - 06.2017
High School Diploma -
Midland Valley High School
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