Tyrone Ball
San Diego,CA
Summary
Confident, competent, and organized individual, with considerable experience dealing in customer Service, Technical Support and sales. Highly motivated with an ability to quickly learn and apply new information. Qualifications include knowledge of and skills in: Technical Support, Customer Support, Client Retention, Lead Generation, Persuasive Negotiations, Problem Solving, Data Entry, Time Management, Product Cross Sales, Effective Communications, Monetary Transactions and Typing WPM: 51.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
01.2015 - Current
- Supervised private property on a daily basis making sure only authorized personnel entered and exited the property
- Provided Technical Support to staff and clients
- Conducted patrols inside and outside of the property making sure all areas were safe for homeowner and employees
- I coordinate day to day activities, Create weekly schedules for guards, trained guards on tasks and procedures
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
Security Guard
Universal protection
01.2013 - 01.2015
Retail Sales Consultant/Technical Support
AT&T
01.2012 - 01.2013
- Handled sales of AT&T products and services for customers as well as completing customer contracts and warranties
- Pulling products from inventory, accepting customer payments and filing the completed orders
- Handled money, confidential customer paperwork, handled high end products, Data entry and Face to face customer service Provided Technical Support and customer support for clients with technology.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Guardsmark
01.2010 - 01.2011
Security guard
Guardsmark, Cola
01.2010 - 01.2011
- Checking trucks that come into and go out of the site
- Made sure right products were on trucks before leaving and coming on to site
- Handled paperwork dealing with products/ inventory for trucks
- Handled paperwork for all trucks with product on site
- Handled paperwork dealing with product on site and in warehouse
- Made sure loaded trucks had right product on it
salesmen/Merchandising associate/Inventory associate
Best Buy
01.2007 - 01.2011
- Used computer to help customers with Technical Support and customer support
- Completed orders by creating and looking up orders
- Also made sure products were delivered on time to customers for maximum customer service
- Merchandised items for entire store so that product was fully stocked
- Changed price tags for store to keep all prices and sales up to date for the best customer experience
- Used different programs to order product from other Best Buy stores or ware house
- Used good sales techniques to sell products
- Maintained a clean area for a better customer experience
- Receiving product from trucks also shipping products, Handling transfer orders and handled inventory record keeping.
Appliance salesmen/ Technical Support
Fry’s Electronics
01.2006 - 01.2007
- Cell phone salesmen
- Sold appliances also stocked product for people to buy helped maintain a clean and safe environment for all
- Open and clear communication with managers and co-workers to have maximum productivity in work place
- Selling appliance/ Cell phones
- Merchandising product so it can be sold on the sales floor
- Worked on computer to create customer orders
- Technical Support
- Inventory
- Merchandising product so it can be sold on the sales floor
- Worked on computer to create customer orders
Sales and Marketing associate
Boxing Club
01.2006 - 01.2007
- Helped in all areas of customer service as well as product sales for the company promoted club and Went to different businesses to find leads and sell memberships
- Created marketing strategy to get more sales for club
- Help promote events to improve sales
Education
BA - Business Administration
University of Phoenix AA in Business
University of Phoenix
CompTIA IT Fundamentals - IT
Udemy
Online03.2023
Skills
- Staff Discipline
- Firearms Training
- Develop Security Standards
- Digital and IP Video
Certification
CompTIA IT – Fundamentals ITF+(FCO-U61)
- CompTIA Network+
Timeline
Security Supervisor
Allied Universal Security Services
01.2015 - Current
Security Guard
Universal protection
01.2013 - 01.2015
Retail Sales Consultant/Technical Support
AT&T
01.2012 - 01.2013
Guardsmark
01.2010 - 01.2011
Security guard
Guardsmark, Cola
01.2010 - 01.2011
salesmen/Merchandising associate/Inventory associate
Best Buy
01.2007 - 01.2011
Appliance salesmen/ Technical Support
Fry’s Electronics
01.2006 - 01.2007
Sales and Marketing associate
Boxing Club
01.2006 - 01.2007
BA - Business Administration
University of Phoenix AA in Business
University of Phoenix
CompTIA IT Fundamentals - IT
Udemy
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