Tyrone Ballard
Burke,VA
Summary
Accomplished Technical Specialist with a proven track record at PNP Sewer Technicians, enhancing customer satisfaction through expert resolution of complex technical issues. Skilled in operations management and customer service, I excel in leading teams to exceed production targets by streamlining workflow and implementing efficient warehouse logistics, achieving a significant increase in efficiency.
Experienced with warehouse operations, inventory control, and team supervision. Utilizes effective communication and organizational skills to enhance workflow efficiency and team productivity. Track record of implementing process improvements and ensuring high standards of accuracy and safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Specialist
PNP Sewer Technicians
05.2022 - 12.2022
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided thorough documentation of work completed, including photographs, measurements, and detailed descriptions of performed tasks for accurate record-keeping purposes.
- Streamlined communication within the team using digital devices to report findings, coordinate tasks, and expedite repairs when necessary.
- Maintained the integrity of important sewer system components by carefully adhering to manufacturer''s recommendations during installation or replacement processes.
- Increased customer satisfaction by promptly responding to reported issues and providing effective solutions.
- Communicated with supervisors and other workers using equipment such as wireless phones, pagers or radio telephones.
- Monitored parts and equipment use during service calls and noted any particular piping or mechanical issues.
- Reduced blockages in the sewer system by performing routine cleaning and removing debris from pipelines.
Warehouse Assistant
SICPA
05.2021 - 04.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Conducted research to address shipping errors and packaging mistakes.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Improved order fulfillment efficiency with implementation of streamlined packing process.
- Increased accuracy in inventory management by introducing barcode scanning system.
- Ensured warehouse inventory accuracy by conducting regular stock takes and updating database accordingly.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
Store Associate
Aldi Grocery
09.2019 - 02.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Participated in training sessions to stay updated on product information and company policies.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Maximized warehouse space utilization by effectively stacking and arranging pallets as per guidelines.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Enhanced warehouse efficiency by accurately unloading shipments and properly organizing inventory.
Team Leader
Euclid Manufacturing
07.2018 - 03.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all mem
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
- Utilized hand tools and machinery to safely complete assembly processes.
- Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
- Assembled products to meet production requirements and daily established quotas.
- Collaborated with team members to meet production deadlines.
- Recorded and tracked daily production data for management reporting.
- Inspected products and machines to maintain quality and efficiency.
- Loaded and unloaded materials from conveyor belts to support continuous production.
- Streamlined workflow with efficient organization of workstations, ensuring necessary tools were always readily available.
- Improved production efficiency by streamlining assembly line processes.
Warehouse Lead
Zodiac Aerospace
08.2016 - 03.2018
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
- Reduced material handling time by using pallet jacks, forklifts, and other equipment in accordance with safety regulations.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
Education
Bachelor of Arts - Business Administration
Colorado Technical University
AnnandaleHigh School Diploma -
Annandale
Annandale01-2007
Skills
- Machine learning
- Business intelligence
- Information security
- Security
- Shipping and receiving
- Attention to detail
- Warehouse logistics
- Operations management
- Customer service
- Team leadership
- Multitasking and organization
- SOP creation
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Home Health Aide (HHA) Certification
- ServSafe Food Handler's Certification
- OSHA Certified
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification
Timeline
Technical Specialist
PNP Sewer Technicians
05.2022 - 12.2022
Warehouse Assistant
SICPA
05.2021 - 04.2022
Store Associate
Aldi Grocery
09.2019 - 02.2021
Team Leader
Euclid Manufacturing
07.2018 - 03.2019
Warehouse Lead
Zodiac Aerospace
08.2016 - 03.2018
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Home Health Aide (HHA) Certification
- ServSafe Food Handler's Certification
- OSHA Certified
- Microsoft Office Specialist (MOS) Certification
- Forklift Certification
Bachelor of Arts - Business Administration
Colorado Technical University
High School Diploma -
Annandale
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