Tyrone Clarke
Alexandria,VA
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Manager
Equity Residential
02.2020 - Current
- Facilitated collection of outstanding debt with residents by generating non-sufficient funds (NSF) notices, small balance letters, communicating with resident on account status, delivering resident letters corresponding with collection agencies.
- Inspected buildings, vacant units, common areas regularly to identify repairs needing immediate attention.
- Maintained productivity objectives by leveraging hands on leadership abilities to effectively direct 10-person team.
- Monitored community submarket, including market conditions, competitor pricing, new pending lease-up development.
- Partnered with Regional Manager to follow operating budgets, planned community capital improvements.
- Overall, business leader overseeing entire operation including team performance and development, resident satisfaction, and financial success.
Leasing Manager - Fairfax Corner
Equity Residential
06.2018 - 02.2020
- Monitored performance of individual leasing agents, coached on successful strategies.
- Effectively managed team of 9 employees, including maintenance activities personnel.
- Inspected units before, after tenant moves to write effective leases determine charges or readiness for new tenants.
- Collected, completed and processed lease applications.
- Created and submitted daily reports on leasing activities.
Leasing Consultant/Senior Leasing Consultant
Equity Residential
03.2014 - 06.2018
- Performed Inspection condition of premises, arrange for necessary maintenance.
- Provide exceptional customer service to all prospective, residents of 939 unit apartment high-rise building with net income of 1.4 Million.
- Uphold lease contracts in MRI through application, move-in, lease alteration processes, as well as complete credit verifications.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
Education
Associate of Arts -
The Art Institute of New York City
New York, NY06.2003
Skills
- MRI accounting software
- Team leadership
- Performance optimization strategies
- Property Inspection
- Vendor Management
- Resident Relations
- Payment Processing
- Employee Performance Management
- Financial budgeting and reporting
- Vendor management
- Conflict handling
- Customer relationship management
- Payment processing
- CRM software
- Team Training
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Project management
- Event planning
- Income and expense management
- Customer relations
Accomplishments
- 2019 Community of Year Award.
- 164 Residents moved in from January 2017- September 2017
- 2017 Excellence in Sales and Customer Service Award (Q-4)
- 2016 Excellence in Sales and Customer Service Award (Q-1
- 2015 Excellence in Sales and Customer Service Award (Q-3) and (Q-4)
- 2014 Excellence in Sales and Customer Service Award (Q-2) and (Q-4
2025 Coin of Excellence Award - 2024 10 Ways to be a winner Award
Certification
- ASBESTOS AWARENESS
- IVEY REAL ESTATE-CERTIFICATE/LICENSE
Timeline
Community Manager
Equity Residential
02.2020 - Current
Leasing Manager - Fairfax Corner
Equity Residential
06.2018 - 02.2020
Leasing Consultant/Senior Leasing Consultant
Equity Residential
03.2014 - 06.2018
Associate of Arts -
The Art Institute of New York City