Tyrone Davis
Warner Robins
Summary
Dynamic Self starter excelling in team management and customer engagement. Recognized for reducing staff turnover through effective leadership and training. Skilled in inventory control and complaint resolution, ensuring exceptional service quality and operational efficiency in fast-paced environments. Bilingual, enhancing communication with diverse clientele.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Applebee's Neighborhood Grill & Bar
Warner Robins, GA
07.2021 - 04.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Customer Service Professional/ Corporate Trainer
Darden Restaurant Group
Macon, GA / Warner Robins
03.2005 - 08.2020
- Delivered exceptional support during peak periods, effectively managing high volumes without compromising service quality.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Implemented best practices in complaint handling, reducing escalations and ensuring prompt problem resolution.
- Member of Peer Review / Dispute Resolution Counsel
- Trained New Hire Managers & Hourly Employees in Culinary Specs using English and Spanish if needed
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Residential Electrical Wiring
Mid Florida Tech
Orlando Florida08-2001
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Complaint resolution
- Food service background
- Adaptable
- Employee retention
- Supervisory skills
- Conflict resolution techniques
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Catering coordination
- Trained in performance and wage reviews
- Stable work history
- Bilingual
Certification
ServSafe Certified
Residential Electrical Wiring Certificate
Languages
Spanish
Professional Working
Timeline
Restaurant Manager
Applebee's Neighborhood Grill & Bar
07.2021 - 04.2025
Customer Service Professional/ Corporate Trainer
Darden Restaurant Group
03.2005 - 08.2020
Residential Electrical Wiring
Mid Florida Tech