Tyrone Davis II
Rocky Mount,NC
Summary
Dynamic Assistant Store Manager at Finish Line with a proven track record in enhancing customer experience and driving sales through effective inventory control and team mentoring. Skilled in problem-solving and issue resolution, I successfully improved customer satisfaction ratings and fostered a collaborative work environment, ensuring operational excellence.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Knows how to delegate roles and instructions to other team members in a respectful manner. Knows how to put personal feelings for the greater good of the company, team and project.
Accomplished and familiar with the sports industry. Capable of keeping up with the fast pace of the sports industry while still being effective. Is familiar with different aspects of the sports industry and knowing how to be effective in each part.
Have worked with different kinds of people from all walks of life. Knows how to did with a diverse team or group for projects and group opportunities. Have dealt with different personalities in groups while leading ;the team to a productive and positive outcome.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Finish Line
01.2019 - Current
- Assisted in daily store operations, ensuring smooth customer service and efficient workflow.
- Supported inventory management by tracking stock levels and organizing merchandise displays.
- Participated in training new employees on store policies and procedures to enhance team performance.
- Contributed to maintaining store cleanliness and organization, promoting a welcoming environment for customers.
- Engaged with customers to address inquiries and resolve issues, fostering positive shopping experiences.
- Collaborated with team members to execute promotional events, increasing customer engagement and sales opportunities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Monitored product quality and expiration dates, assisting in inventory rotation to minimize waste and maintain standards.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Student Personal Assistant/Intern
On Location & NFL
02.2024 - 02.2024
- Researched and compiled data to support project initiatives, enhancing decision-making processes.
- Assisted in the preparation of reports and presentations, improving clarity and professionalism of materials.
- Implemented process improvements in task management, leading to more effective workload distribution.
- Maintained confidentiality while handling sensitive information, reinforcing trust with team members and clients.
- Fostered positive working relationships with colleagues through efficient collaboration and successful project completion.
- Handled sensitive information with discretion, maintaining confidentiality at all times.
- Setup events for private SBLVIII parties for guests.
- Delegated setup layout and placement
- Assistance guest with needed information to make their experiences the best it could be.
- Take down of event.
Lead Intern
Winston-Salem State University, Athletic Department
08.2022 - 12.2022
- Led project teams to develop innovative solutions for academic initiatives.
- Mentored junior interns, enhancing their skills and professional growth.
- Streamlined communication processes between departments to improve workflow efficiency.
- Collaborated with faculty to design and implement educational programs and workshops.
- Coordinated event logistics for university functions, ensuring smooth execution and participant satisfaction.
- Developed training materials that improved onboarding processes for new interns.
- Facilitated discussions on best practices, fostering a culture of continuous improvement within the team.
- Initiated process improvements that led to increased operational efficiency across all departments involved in projects.
- Maintained open lines of communication with team members, fostering a positive work environment.
- Facilitated weekly meetings for effective information sharing and progress updates among interns.
- Evaluated intern performance through regular feedback sessions, contributing to professional growth.
- Managed multiple projects concurrently, ensuring timely completion and high-quality results.
- Developed innovative strategies for problem-solving, resulting in successful outcomes.
- Organized team events and activities that promoted collaboration and boosted morale among interns.
- Streamlined processes with efficient workflow management, reducing project completion time.
- Assisted in the recruitment process by interviewing potential candidates and making informed hiring decisions.
- Enhanced team productivity by delegating tasks and setting clear goals for interns.
- Implemented training programs to enhance intern skillsets, increasing overall team efficiency.
- Served as a role model for fellow team members by consistently demonstrating professionalism, integrity, and commitment to excellence.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Collected, arranged, and input information into database system.
- Participated in workshops and presentations related to projects to gain knowledge.
- Assisted with graphics for entire athletic department.
- Lead game day operations for every sport during their particular season.
- Conducted inventory for all teams athletic apparel and equipment.
- Implemented creative activities to engage with the crowd and fans.
- Had 15 plus workers under me
- Did stat sheets and stat calling for basketball and volleyball.
Intern and Reaction Assistant
Matthew Sports Complex
06.2022 - 08.2022
- Assisted team in executing project deliverables, ensuring alignment with strategic goals.
- Conducted research to support decision-making processes and enhance project outcomes.
- Collaborated with cross-functional teams to streamline workflows and improve communication efficiency.
- Made sure all game equipment was setup properly for games and matches.
- Trained new interns on tools and systems, fostering a supportive learning environment.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Conducted regular reviews of operations and identified areas for improvement.
- Made sure entire complex was in a hygienic state through the day.
Nutritionist
Conetoe Family Life Center Garden
05.2018 - 08.2018
- Led workshops on nutrition education, enhancing community awareness of healthy eating practices and lifestyle changes.
- Analyzed food trends and research to create evidence-based nutrition resources for clients and stakeholders.
- Mentored junior nutritionists on best practices in client management and dietary counseling techniques.
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Improved clients'' overall health by developing personalized nutrition plans tailored to their needs.
- Helped kids build better eating habits.
- Showing younger people that you can eat healthier and still enjoy your food.
- Implemented actives to show kids different ways to exercise.
Education
Bachelor of Science - Sports Management
Winston-Salem State University
Winston-Salem, NC12-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Mentoring and coaching
- Goals and performance
- Issue resolution
- Leader
- Team-Player
- Responsible
Accomplishments
- Supervised a couple of teams of 15 plus staff members.
- Once promoted to Assistant Store Manager, store became store of the quarter for three quarters.
- Intern of the week for my internship with On Location and the NFL.
Timeline
Student Personal Assistant/Intern
On Location & NFL
02.2024 - 02.2024
Lead Intern
Winston-Salem State University, Athletic Department
08.2022 - 12.2022
Intern and Reaction Assistant
Matthew Sports Complex
06.2022 - 08.2022
Assistant Store Manager
Finish Line
01.2019 - Current
Nutritionist
Conetoe Family Life Center Garden
05.2018 - 08.2018
Bachelor of Science - Sports Management
Winston-Salem State University