Tyrone Freeman

• Managed a high volume of critical incidents effectively and efficiently in a complex, fast-paced, and challenging emergency preparedness environment.

• Gathered and analyzed relevant data for tracking and mitigation purposes.

• Employed de-escalation techniques to handle volatile situations with internal and external stakeholders courteously and calmly.

• Prepared comprehensive reports and communications for senior management and external partner agencies.

• Demonstrated sound judgment, conducted thorough evaluations of facts, and provided accurate documentation for corresponding departments.

• Temporarily served as a liaison between the Rail Operations Control Center and Emergency Communications for seamless coordination.

• Developed and executed electronic messaging strategies via various communication platforms to disseminate critical information.

• Managed high-volume emergency communications with tact and professionalism.

• Maintained up-to-date knowledge of emergency equipment and protocol changes.

• Utilized multiple communication channels optimally for effective emergency response.

• Maintained ongoing communication with Media Relations Personnel to ensure accurate and timely public messaging.

• Receive, process and coordinate communication between the Bus Operations Control Center and operating units within the Washington Metropolitan area
• Operates various communications equipment, including two-way radio consoles, telephones, and computer systems
• Manage the Metrobus Fleet for On-Time Performance and implement headway management strategies to minimize negative impact on service
• Prepares detailed reports and accurately record all events and maintains precise records

• Proactively assist customers in navigating the Metro rail system and equipment
• Make announcements via the public address systems to inform customers or service adjustments, rail disruptions and emergency instructions
• Promptly respond to customer emergencies and report to the Operations Control Center; provide support to public safety officials, and accurately complete any required written reports
• Accountable for reporting any unusual occurrences to include but not limited to vandalism, equipment malfunctions, and public disturbances

• Performed pre- and post-trip inspections of assigned vehicle; set correct destination and route signs
• Operated various types of vehicles safely in all types of weather and traffic conditions according to printed passenger schedules
• Picked up and discharged passengers at designated bus stops safely, regulated heating and ventilating equipment on the bus for the comfort of passengers
• Provided exceptional customer service, including assistance in boarding and de-boarding, supplying information, and responding appropriately in the event of emergency
• Communicated effectively with dispatch and central office personnel via two-way radio