Tyrone Gissentaner
Dallas,GA
Summary
Dynamic Branch Manager at SURGE with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team supervision and training, I implemented inventory management systems that improved stock processing. My strong communication and analytical skills drove strategic planning initiatives, resulting in significant performance improvements.
Overview
9
9
years of professional experience
Work History
Branch Manager
SURGE
06.2025 - Current
- Managed daily branch operations, ensuring efficiency and adherence to company policies.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management systems to streamline stock processing.
- Assisted in developing marketing strategies to increase local branch visibility.
- Analyzed sales reports to identify trends and improve performance metrics.
- Coordinated staff schedules to optimize productivity and meet customer demands.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Collaborated with upper management on strategic planning initiatives for branch growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Banker
PNC Bank
05.2023 - 06.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed various financial transactions accurately, ensuring compliance with bank policies.
- Educated customers on banking products, enhancing their financial literacy and product usage.
- Collaborated with team members to streamline branch operations, improving overall efficiency.
- Assisted in training new employees on systems and procedures for operational effectiveness.
- Analyzed customer needs to recommend tailored banking solutions, boosting satisfaction rates.
- Maintained accurate records of transactions and customer interactions for audit purposes.
- Implemented process improvements that enhanced service delivery and operational workflows.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
FUEL DISPATCHER
FSM GROUP LLC
05.2021 - 03.2024
- Coordinated fuel delivery schedules to optimize supply chain efficiency and minimize delays.
- Managed inventory levels, ensuring availability of fuel products for dispatch operations.
- Communicated with drivers to confirm routes and delivery times, enhancing operational flow.
- Implemented safety protocols during loading and unloading processes to ensure compliance.
- Collaborated with suppliers to resolve fuel supply issues, maintaining consistent service delivery.
- Organized regular team meetings to discuss current challenges and brainstorm solutions for continuous improvement.
- Implemented advanced software tools to enhance overall dispatch productivity, increasing order accuracy, and reducing response times.
Air Freight Coordinator
United State Postal Service
05.2022 - 01.2024
- Coordinated air freight operations to ensure timely delivery of packages across domestic and international routes.
- Oversaw documentation processes, ensuring compliance with regulatory requirements for air shipping.
- Implemented process improvements, enhancing shipment tracking accuracy and reducing delays.
- Developed relationships with airline partners to negotiate favorable terms and streamline logistics workflows.
- Analyzed shipment data to identify trends, optimizing routing strategies for cost-effectiveness.
Area Quality Manager
The Erosion Company
10.2016 - 05.2021
- Led quality assurance initiatives, ensuring compliance with industry standards and regulatory requirements.
- Developed and implemented quality management systems to enhance operational efficiency and product reliability.
- Conducted root cause analysis to identify process improvements, reducing defects in production processes.
- Mentored and trained staff on quality control methodologies, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to drive quality-related projects, aligning goals across departments.
- Monitored performance metrics and generated reports to track progress against quality objectives and targets.
- Established corrective action plans for non-conformances, ensuring timely resolution and prevention of recurrence.
Education
Associate of Science - Sociology
Theil College
Greenville, PA05-1996
High School Diploma -
Shenandoah Valley Academy
New Market, VA05-1991
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Team supervision
- Client relationship management
- Strong team-builder
- Verbal/written communication
- Staff management
- Training and development
- Sales management
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Improved employee satisfaction and reduced turnover [number]%.
- Increased monthly revenue [number]% through implementation of strategic initiatives.
- Successfully closed an average of [Number] loans per month.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Led the bank with more than $[amount] in sales per year.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Full Professional
Timeline
Branch Manager
SURGE
06.2025 - Current
Branch Banker
PNC Bank
05.2023 - 06.2025
Air Freight Coordinator
United State Postal Service
05.2022 - 01.2024
FUEL DISPATCHER
FSM GROUP LLC
05.2021 - 03.2024
Area Quality Manager
The Erosion Company
10.2016 - 05.2021
Associate of Science - Sociology
Theil College
High School Diploma -
Shenandoah Valley Academy