Tyrone Harris Jr
Bronx,NY
Summary
Motivated, dependable, and hardworking professional with extensive experience in case management, helping patients, client relations, and IT. Seeking an opportunity to transition background knowledge and experience into a position that will allow further expansion of skills and advance career goals with New York Presbyterian-Weill Cornell. Prepared to work collaboratively with the team, helping to achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specimen Transport Courier
New York Presbyterian Cornell - Weill Center
12.2022 - Current
- Strong organizational skills Ability to follow company and department policies and procedures
- Responsible for safe, timely transportation of patient specimens, supplies, reports, equipment, and materials to appropriate destinations while protecting critical patient information
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Ability to handle multiple tasks and work in a fast-paced environment
- Engage and have developed great rapport with clients, various labs nursing staff, and leadership.
- communicate client concerns to leadership
- Maintain an effective, level of communication with Local Leadership, and report service-impacting issues
- Replenished inventory and stockroom.
- Followed company policies and procedures during shift.
- Communicated with dispatch and customers for accurate delivery information.
- Tracked delivery status and updated clients and leadership on expected delivery time of patients' specimens.
MSR Banker - Bank Teller
Municipal Credit Union
07.2023 - 01.2024
- Support branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Monitor and verify suspicious activity on customer accounts.
- Maintain good communication and mediation correspondence between members and back office, to help resolve disputes and collection cases for clients.
- Help facilitate transactions and receive incoming deposits to institution, including maintaining vault balancing
- Monitoring/documenting theft prevention procedures at the ATMs and from the member service station.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Educated customers on online banking and mobile banking applications.
- work with members to meet financial service needs through processing transactions and suggesting new products or services.
- Provided excellent customer service by answering customer inquiries and resolving all customer complaints
- Establishing new member accounts, including: general membership, youth accounts, high yielding savings accounts, IRAs and high dividend value market accounts
- Assisting members with loan applications ie.
Case Worker
Pibly Residential Programs
11.2016 - 11.2022
- Assisting Youth (18-24, Adult and Senior (55+)) clients improve their day to day skills and develop healthy routines and habits needed to transition into independent living
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Completes intake interviews with new clients, conducting thorough needs assessments to determine program eligibility
- Work with clients to establish service plans leading to crisis resolution and self-sufficiency
- Holds regular face-to-face meetings with clients, in compliance with program and agency expectations
- Conduct home visits to assess clients' living conditions
- Provide Medicaid billable services using AWARDS EHR software to assist clients with improving their ADL skills, symptom management, medication management, socialization and rehabilitation skills.
Education
Bachelors Science in Applied Psychology -Candidate -
Pace University Dyson College of Arts And Sciences
New York, NY 06.2014
Technical Support Fundamentals -
Coursera
Online Course11.2020
Skills
- Medical Laboratory specimen & equipment handling
- CERN outreach operations
- Microsoft office
- Microsoft Outlook
- AWARDS EHR
- Familiar with EPIC ( never had to use, but familiar )
- Attention to detail
- Crisis management and deadline adherence
- Team work and sportsmanship
- Verbal and written communication
- Reliable
- Initiative
- Compassionate
Certification
Technical Support Fundamentals, Google, Coursera, 11/2020
Timeline
MSR Banker - Bank Teller
Municipal Credit Union
07.2023 - 01.2024
Specimen Transport Courier
New York Presbyterian Cornell - Weill Center
12.2022 - Current
Case Worker
Pibly Residential Programs
11.2016 - 11.2022
Bachelors Science in Applied Psychology -Candidate -
Pace University Dyson College of Arts And Sciences
Technical Support Fundamentals -
Coursera
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