Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager
Tyrone Harris Jr.

Tyrone Harris Jr.

Kansas City,MO

Summary

Dynamic and results-driven sales professional with over 5 years of experience in diverse sales environments, including insurance, security, and customer service. Proven track record of consistently exceeding sales targets, generating new business, and building long-term client relationships. Expertise in lead generation, closing sales, and providing tailored solutions to meet client needs. Adept at utilizing cold calling, networking, and referrals to expand business opportunities. Passionate about delivering exceptional customer service and fostering strong partnerships to drive revenue growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

AAA
08.2024 - Current

• Sourced and nurtured 20+ new leads per month through networking, referrals, and cold outreach, resulting in a robust pipeline of new business.

• Consistently exceeded monthly sales quotas and achieved a 95% client retention rate by delivering tailored solutions and exceptional service.

• Established long-lasting client relationships, driving repeat business and increasing customer satisfaction.

• Boosted sales volume by 15% through proactive follow-ups and personalized customer support.

  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.

National Account Manager / Relocation Manager

Safe Haven Security
08.2022 - 08.2024

• Achieved a 38% closing rate on outbound calls, significantly surpassing the company average of 20%.

• Generated 11 new leads weekly via cold calling, networking, and leveraging industry connections, expanding the client base.

• Conducted 1500+ outbound calls monthly, providing customized security solutions and driving a 30% increase in new business.

• Maintained relationships with 200+ real estate professionals, leading to a 25% increase in referrals.

  • Built and nurtured lasting relationships with realtors and customers

Licensed Insurance Sales Agent

GEICO
01.2021 - 06.2022
  • Surpassed sales targets by 20%, contributing to a 30% increase in new business through cross-selling and tailored recommendations.

• Achieved a customer satisfaction score 15% higher than the company average by providing personalized insurance solutions.

• Closed 50+ policies per quarter by leveraging in-depth product knowledge and consultative sales techniques.

• Boosted retention rates by 10% through strategic follow-ups and exceptional client care

  • Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.

Customer Service Representative

Maximus
01.2020 - 06.2020

• Handled 100+ customer inquiries daily, maintaining a 95% resolution rate while meeting performance KPIs.

• Ranked in the top 10% of service representatives for managing high call volumes with accuracy and professionalism.

• Effectively communicated complex information to ensure customer satisfaction and decision-making.

Sales Consultant

Hague Quality Water
03.2019 - 02.2020
  • Converted 4+ warm leads into weekly sales, contributing to a 25% increase in new customer acquisition.

• Delivered compelling product demonstrations to address objections and secure client commitments.

• Grew sales volume by 15% through effective cold calling and lead management.

Education

Park Hill High School
Kansas City
05.2017

Skills

  • Sales Expertise: Consultative Selling
  • Sales Expertise: Lead Conversion
  • Sales Expertise: Cross-Selling
  • Customer Service: Needs Analysis
  • Customer Service: Relationship Building
  • Customer Service: Issue Resolution
  • Technical Proficiency: Microsoft Office 365
  • Technical Proficiency: Google Workspace
  • Technical Proficiency: Zoho CRM
  • Communication: Persuasive Presentations
  • Communication: Objection Handling
  • Communication: Policy Explanation
  • Insurance sales
  • Strong negotiation
  • Product knowledge
  • Client retention
  • Licensed insurance agent
  • Customer retention
  • Sales quota achievement
  • Customer service

Accomplishments

  • Consistently surpassed sales targets and customer satisfaction benchmarks.
  • Developed strong cross-selling strategies, increasing policyholder retention rates.
  • Earned early certification for outstanding performance during GEICO training.

Certification

  • Personal Lines Coverage Specialist (PLCS) - The Institutes.

Timeline

Insurance Sales Agent

AAA
08.2024 - Current

National Account Manager / Relocation Manager

Safe Haven Security
08.2022 - 08.2024

Licensed Insurance Sales Agent

GEICO
01.2021 - 06.2022

Customer Service Representative

Maximus
01.2020 - 06.2020

Sales Consultant

Hague Quality Water
03.2019 - 02.2020

Park Hill High School
Tyrone Harris Jr.