Tyrone Higgs
Snellville,GA
Work Preference
Summary
Results driven operations professional with 15+ years of experience across manufacturing, logistics, and site supervision. Proven ability to lead high performing teams, optimize production workflows, improve KPIs, and maintain top-tier quality and safety standards. Known for strong leadership, process improvement, and hands on techinical expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Machine Operator
MAHLE Industrial Thermal Systems America, L.P.
08.2025 - Current
- Operate and program automated manufacturing equipments and robotics to meet strict quality standards.
- Maintain top-tier quality compliance while reducing operational risk and liabilities.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
Assistant Manager of Operations
FedEx:Ground
01.2017 - 04.2025
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Achieved and sustained 92% on time delivery performance.
- Improved operational KPIs by 88% through process optimization and reorganization.
- Reported issues to higher management with great detail.
Security Site Supervisor
Lankford Protective Services
09.2007 - 01.2017
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Completed shift handover reports and debriefed next shift upon arrival.
Education
Bachelor of Science - Information And Communication Technology
North Carolina A&T State University
Greensboro, NC06-2010
High School Diploma -
Roanoke High School
Robersonville, NC05-2006
Skills
Operations & Production Management
Machine Operation & Automation
Preventative Maintenance
Lean & Workflow Optimization
Production Scheduling
Team Leadership & Mentoring
KPI & Performance Improvement
Logistics & Material Handling
ERP Systems
G-Code Programming
Cross Functional Collaboration
Safety & Quality Compliance
Certification
Certified Business Relationship Manager (CBRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45 staff members.
- Collaborated with team of 4 in the development of Fedex:Peak Season.
Languages
English
Full Professional
Spanish
Professional Working
Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Machine Operator
MAHLE Industrial Thermal Systems America, L.P.
08.2025 - Current
Assistant Manager of Operations
FedEx:Ground
01.2017 - 04.2025
Security Site Supervisor
Lankford Protective Services
09.2007 - 01.2017
Bachelor of Science - Information And Communication Technology
North Carolina A&T State University
High School Diploma -
Roanoke High School