Tyrone Jackson
Produce Clerk
The Bronx,NY
Summary
Highly knowledgeable and efficient Front Desk Dental Assistant with training and administrative expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas.
Detailed Dental Receptionist adept at maintaining appointment schedules, handling insurance claims and maintaining clean waiting area and office. Cheerful and professional with very strong computer and bookkeeping skills.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Produce Clerk
DeCicco & Sons
Armork, New York
09.2015 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Inspected produce to update and adjust pricing information.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Produce Clerk
Sam's Club
Hemsford, NY
03.2000 - 08.2015
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
High School Diploma -
Tithfield High School
Kingston/Jamaica 09.1992 - 09.1996
Skills
- Insurance Verification
- Patient scheduling
- Treatment room setup
- Knowledge of dental terminology
- Dental staff support
- Pleasant speaking voice
- [Dentrix] proficiency
- Customer relations
- Shipping and receiving understanding
- Understanding of dental insurance
- Reliable & trustworthy
- Team building
- Report generation
- Project management abilities
- Schedule mastery
- Promotional support
- Call Center Operations
- Store maintenance
- Quality assurance controls
- Business development understanding
Accomplishments
- Realized strong leadership in ongoing effort to boost revenue while reducing costs.
- Exceeded sales goals by average of 90% in 3yeasr.
- Improved delivery of Effective communication by listening to my patient needs , realizing overall increase in customer satisfaction and cost efficiency.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Drove 80-90% improvement in 4 years profits through aggressive recalls and reminding patient of their appointments due date. .
- Promoted to Patient Coordinator due to strong ability to scheduled appointment and getting 30 patients each day to come in for treatment that achieved satisfying production each and every day.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Member, Small Business Association (2008 - present)
- Member, Alumni Association
Additional Information
- Strong leadership Ability
- thrived in a fast-paced environment
- Strong written and verbal communication
- Rational and able to work under stress
Certification
- Certified Medical Administrative Specialist (CMAS)
- Association for Project Management (APM)
Reading, Voluntarying to help sick children
- I spoke with battered kids at my church.
- i am in charge of collecting old or used clothes from members to give away.
- I created a group link with a few of my friend, to pray and discuss the bible.
Timeline
Produce Clerk
DeCicco & Sons
09.2015 - Current
Produce Clerk
Sam's Club
03.2000 - 08.2015
High School Diploma -
Tithfield High School
09.1992 - 09.1996