Tyrone Jeter Jr
System Administrator
Waldorf,MD
Summary
Knowledgeable system administrator known for effective and efficient asset management as well as software licensing management for SAAS subscriptions. Excellent track record of response to system problems and data management challenges. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
IT Support Specialist II
Industrial Security Integrators
Herndon, VA
01.2021 - Current
- Responsible for establishing and maintaining M365 tenant including baselines, Azure AD, Intune, Defender, SharePoint sites, Exchange mailboxes, user accounts, and distribution groups.
- Provide troubleshooting for all Microsoft Office 365 Applications
- Administers On-Premises and Cloud Exchange environments and Barracuda Spam/Anti-virus filtering
- Delivered local and remote Tier 2 and Tier 3 IT support for hardware and software to Executive Level company personnel
- Monitor Microsoft Endpoint Manager alerts to proactively respond, analyze, and troubleshoot to avoid potential incidents that may cause system/network back logs
- Increased familiarity with NIST 800-171 and CMMC frameworks
Service Desk Technician II
Marathon TS
Vienna, VA
09.2020 - 06.2021
- Troubleshoot issues and provide customer support for end users utilizing O365 SharePoint Online O365 Enterprise SharePoint and on-premise environments
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Assist in rolling out national telephony and video conference system for Veterans
- Troubleshoot and resolve training, networking and software issues
- Administer, operate, manage, and maintain configuration management components for both on-premises and cloud-based environments
- Provide technical assistance and support for incoming queries and issues related to personal computer systems, back-office software, and corporate hardware.
Support Specialist
T-Mobile
Washington, DC
10.2017 - 08.2020
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and mobile applications.
- Set up networks and computers for business and residential customers.
- Installed and configured new devices and system components.
- Retained existing clients and developed 5,000 new accounts by extending high quality and efficient support service
- Manage and monitor Office 365 services including O365 tenant, cloud Office suite, One Drive, SharePoint and Teams
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Help Desk Supervisor
FrontPoint Security Solutions LLC
Vienna, VA
06.2015 - 08.2017
- Administer and provide maintenance for over 10,000 users; messaging architecture & troubleshooting; Office365 integration with Active Directory, MFA and Single-Sign On authentication solutions
- Configures and manages SharePoint Online, including planning and configuring site collections and hub sites, planning and configuring guest access, managing search, and monitoring and maintaining SharePoint Online Service.
- Responsible for configuring and managing Teams environment, including planning and configuring Teams settings, planning identity and authentication for Teams, managing Teams environment, monitoring and maintaining Teams service.
- Responsible for maintaining Microsoft O365 environment and performing technical tasks related to domains, security, email, users, and licenses
Education
Bachelor of Science - Information Science
Bowling Green State University
Bowling Green, OH 08.2008 - 05.2013
Skills
Azure Active Directory
undefinedCertification
CompTia Security+ CE
Timeline
MS700 - Microsoft 365 Teams Administrator
12-2022
MS900 - Microsoft 365 Fundamentals
12-2022
Microsoft Azure Administrator
12-2021
IT Support Specialist II
Industrial Security Integrators
01.2021 - Current
Service Desk Technician II
Marathon TS
09.2020 - 06.2021
CompTia Security+ CE
08-2020
Support Specialist
T-Mobile
10.2017 - 08.2020
Help Desk Supervisor
FrontPoint Security Solutions LLC
06.2015 - 08.2017
Bachelor of Science - Information Science
Bowling Green State University
08.2008 - 05.2013
Security Clearances
Public Trust(T4) Issued by Dept. Veteran Affairs
Expires:08/24
Security Clearances
Public Trust(T4) Issued by Dept. Veteran Affairs
Expires:08/24
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