Tyrone Johnson

Improved patient satisfaction by providing timely and safe transportation to medical appointments.
Provided compassionate care, understanding the unique needs of each individual patient during transport.
Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
Developed strong relationships with regular patients to foster trust in our services.
Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
Achieved daily preparation for vehicle inspections prior to travel.
Assisted handicapped customers to safely complete transfers between van and facility.
Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Communicated with patients and healthcare workers in both English and Language.
Effectively communicated with dispatch to schedule transport progression and receive new orders.
Participated in annual training to maintain State commercial driver's license certification for medical transport.
Transported patients and clientele using Type and Type vehicles between medical facilities.
Drove safely in various weather and road conditions to avoid accidents.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Delivered goods and products to customer on time and in excellent condition.
Minimized liability by consistently following road rules when driving.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Updated logs and tracking documents accurately and according to schedule requirements.
Generated consistent referrals and repeat business by providing friendly and fast service.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
Adhered to MAS regulations while handling sensitive patient information, maintaining confidentiality at all times.