Tyrone Jones
Little Rock,AR
Summary
Dynamic and detail-oriented professional with a proven track record at University of Arkansas for Medical Sciences, UAMS, enhancing patient satisfaction and streamlining office operations. Skilled in customer service and time management, I excel in fostering positive relationships and maintaining high levels of organizational efficiency. Demonstrated ability to communicate effectively, ensuring seamless operations.
Overview
15
15
years of professional experience
Work History
Patient Ambassador
University of Arkansas for Medical Sciences, UAMS
12.2017 - Current
- Served as a knowledgeable resource for patients.
- Acted as liaison between staff and patient's family
- Promoted a welcoming environment by maintaining a clean, organized waiting area and ensuring patients'' comfort throughout their visit.
- Improved hospital''s reputation for excellent patient care by consistently delivering compassionate assistance to patients and families.
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Developed strong relationships with patients family members, fostering trust through open communication and attentive listening skills.
- Facilitated clear communication between medical staff, patients, and their families.
- Answered incoming calls.
- Greeted and assisted patients family members
- Responded to inquiries by directing calls to appropriate personnel.
- Greet patient/families with a positive, customer- focused and appropriate manner, providing directions and information, helping find patient locations and otherwise assisting visitors.
- Staff Information desks
- Work with nursing to provide guidance and enforcement of the visitation policies for those units.
Office Assistant
Little Rock K-9 Academy
06.2010 - 08.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Receive payments and made deposits for the business
- Office Administrative duties: Filing, Record-keeping, Answering phones.
- Provided excellent customer service.
Education
Bachelor of Arts - History
University of Arkansas At Little Rock
Little Rock, AR12-2015
Associate of Arts - Art
Pulaski Technical College
North Little Rock, AR12-2012
High School Diploma -
Little Rock Central HIgh
Little Rock, AR05-2010
Skills
- Customer Service
- Receptionist
- Filing
- Time Management
- Frontline Customer Service
- Organized
- Detail Oriented
- Collaborator
- Excellent Communication skills Oral and Written
Timeline
Patient Ambassador
University of Arkansas for Medical Sciences, UAMS
12.2017 - Current
Office Assistant
Little Rock K-9 Academy
06.2010 - 08.2012
Bachelor of Arts - History
University of Arkansas At Little Rock
Associate of Arts - Art
Pulaski Technical College
High School Diploma -
Little Rock Central HIgh
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