TYRONE LEE
Newark,New Jersey
Summary
Documentation professional with strong expertise in creating, managing, and maintaining detailed records and manuals. Known for focus on team collaboration, adapting to changing needs, and delivering high-quality results. Skilled in technical writing, data organization, and content management systems. Reliable and consistent in meeting deadlines and ensuring accuracy.
Overview
23
23
years of professional experience
Work History
Armed Security Officer
ProCops Security Services
01.2019 - Current
- Monitored building access and identified all officials and employees before authorizing entrance.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Paralegal
Fein, Such, and Kahn Law Firm
11.2016 - 03.2020
- Organized client calendars, prepared mailings and handled high call volumes.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Senior Paralegal Collector
Pressler and Pressler Law Firm
05.2003 - 11.2016
- Negotiated with debtors concerning payment arrangements, payoffs, and settlements on behalf of creditors.
- Supervised & trained staff members on company policies as well as the law concerning the F.D.C.P.A. (Fair Debt Collection Practice Act) and C.F.P.B (Consumer Financial Protection Bureau) policies.
- Skip Traced debtors for assets location and contact information.
- Handled inbound/outbound calls with attorneys, debtors, courts, clients, third parties, court officers, and Consumer Credit Counseling Services.
- Secured payments by following up with customers which disregarded promise to pay.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
- Met demands of busy collections group by performing high volume of daily calls.
Education
High School -
Our Lady of Good Counsel High School
Newark, NJ06.1996
Skills
- Efficient data organization
- Confidentiality awareness
- Time management skills
- Efficient at acquiring new skills
- Proofreading expertise
- Workflow coordination
Timeline
Armed Security Officer
ProCops Security Services
01.2019 - Current
Paralegal
Fein, Such, and Kahn Law Firm
11.2016 - 03.2020
Senior Paralegal Collector
Pressler and Pressler Law Firm
05.2003 - 11.2016
High School -
Our Lady of Good Counsel High School