Tyrone Lovelace
South San Francisco,CA
Summary
Mental health counselor with experience working with children, adolescents and adults using a variety of theoretical perspectives in individual, family, and community outreach
education
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Janet Pomeroy Center
07.2016 - 09.2018
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Monitored clients' overall health and well-being and noted significant changes.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Administered medication as directed by physician.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Recorded status and duties completed in logbooks for management.
Case Manager Specialist
Social Vocational Services
11.2011 - 09.2018
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Facilitated successful client transitions from institutional settings to community-based living environments.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided leadership, guidance and support to staff members.
- Managed volunteer programs focused on providing community services to underserved populations.
- Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
Case Manager 3
Episcopal Community Services, ECS
04.2022 - Current
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Managed volunteer programs focused on providing community services to underserved populations.
- Analyzed trends and data to inform decision-making and program development.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Perform intake assessment of assigned residents on day of move-in to include a review of health status, psychosocial history, financial status, history of drug and alcohol use, housing history, etc.
- Outreach to each resident on assigned caseload regularly, as well as in response to incidents or documentation indicating the resident may be in crisis, need behavioral health or medical intervention, or may be jeopardizing their housing (late rent notices, lease violations, etc.). Direct, in-person engagement is always the goal.
- Work with each resident to develop and implement an individualized Service Plan based on each residents goals and needs, tailored to their preferences.
Desk Clerk
LEN Business
09.2018 - Current
- Write reports
- Supported residents with maintenance issues, complaints, and emergency issues
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Monitored lobby area
- Handle phone calls
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Check-in and check-out processes for guest
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments
Residential Manager
Chris Kids
11.2009 - 09.2012
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Used software to maintain resident database of personal information
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Referrals for other programs
Case Manager
Huckleberry House
06.2005 - 06.2009
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Manage relief workers and volunteers
- Help with family renunciation
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Psychology And Music Dev
Fisk University
Nashville, TNChild Development
Skyline College
San Bruno, CASkills
- Performance Tracking
- Problem-Solving
- Crisis Intervention
- CPR/AED
- Staff Oversight
- Interviewing skills
- Community Resources
Timeline
Case Manager 3
Episcopal Community Services, ECS
04.2022 - Current
Desk Clerk
LEN Business
09.2018 - Current
Direct Support Professional
Janet Pomeroy Center
07.2016 - 09.2018
Case Manager Specialist
Social Vocational Services
11.2011 - 09.2018
Residential Manager
Chris Kids
11.2009 - 09.2012
Case Manager
Huckleberry House
06.2005 - 06.2009
Psychology And Music Dev
Fisk University
Child Development
Skyline College
Similar Profiles
Priscilla BernalPriscilla Bernal
Medical Assistant Intern Covid 19 at Janet Maya Family Health CenterMedical Assistant Intern Covid 19 at Janet Maya Family Health Center
Yuka HIRATAYuka HIRATA
Volunteer for Disabled People at Pomeroy Rehabilitation And Recreation CenterVolunteer for Disabled People at Pomeroy Rehabilitation And Recreation Center
Johanna StumboJohanna Stumbo
Assistant Professor at Pomeroy College of Nursing at Crouse HospitalAssistant Professor at Pomeroy College of Nursing at Crouse Hospital