Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tyrone L. Wiley

Charlotte,NC

Summary

Results-driven Personal Banker with over three years of experience providing personalized financial solutions, managing client portfolios, and driving revenue growth in retail banking. Demonstrated ability to build strong customer relationships, cross-sell financial products, and consistently exceed sales targets. Proficient in assessing client needs, resolving complex banking issues, and ensuring compliance with regulatory standards. Adept at thriving in fast-paced environments with a customer-first approach and a strong commitment to financial integrity and service excellence.

Overview

3
3
years of professional experience

Work History

Personal Banker

Fifth Third Bank
Concord, North Carolina
12.2024 - Current
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Analyzed financial documents provided by customers to determine their needs.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.

Financial Service Representative

State Employees’ Credit Union
Charlotte, NC
09.2023 - 11.2024
  • Educate members on available services and make recommendations based on their needs.
  • Assist members with account problems, checking reconciliations, or errors in transactions.
  • Handle establishment of new memberships, open all accounts, and process changes in accounts.
  • Keep daily and monthly records of the following reports: vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Marketing Intern

State Employees’ Credit Union
Winston-Salem, NC
06.2022 - 11.2023
  • Implemented trendy applications to engage a diverse target audience.
  • Analyzed customer feedback to give sound judgment in loan servicing.
  • Gained strong skills in utilizing pivot tables and data storytelling.
  • Developed content and promotional materials for various campaigns.

Digital Product Management Intern

MSC Industrial Supply Co.
Davidson, NC
06.2023 - 08.2023
  • Assisted in product development projects, such as implementation processes.
  • Conducted UA/QA testing with Jira and Confluence.
  • Researched competitor trends to optimize MSC's productivity levels.
  • Collaborated with cross-functional teams to ensure efficient product distribution and customer satisfaction.
  • Developed product plans, outlined goals and objectives for assigned products.
  • Collaborated with cross-functional teams on new product launches and updates.

SOCIAL MEDIA/Marketing and Advertising Specialist Intern

Winston Salem State University Counseling Center
Winston-Salem, NC
02.2022 - 07.2022
  • Boosted @Wssu_counseling Instagram followers by 10%.
  • Engaged in weekly meetings with the Head of Counseling Services to explore.
  • Created catchy and informative flyers using Adobe Spark to attract fellow students.
  • Analyzed event feedback and provided constructive criticism for enhancing future events.
  • Possibilities for enhancing services and organizing events.
  • Organized and hosted a 100-student attendance event known as the 'Safe & Sober'.
  • Created marketing proposals and managed pursuit documents to support sales.
  • Scheduled and managed social media posts to promote products and drive the website.
  • Created and edited promotional materials such as brochures, flyers, and web content.

Education

Bachelor of Science Degree - Business Administration with a Concentration in Marketing

The University of Winston-Salem State
Winston-Salem
03.2023

Skills

Customer service and relationship management
  • Client needs assessment
  • Building long-term customer relationships
  • Conflict resolution
Financial products and services
  • Personal and business banking solutions
  • Savings and checking accounts
Sales and performance
  • CRM systems and client tracking
  • Product recommendation strategies
Banking operations and compliance
  • Cash handling and drawer balancing
  • Account opening and maintenance
  • Fraud prevention and risk mitigation
Technical skills
  • Banking software (eg, Fiserv, Jack Henry, Salesforce, etc)
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Digital banking platforms and tools
Soft skills
  • Strong communication and interpersonal skills
  • Time management and multitasking

Timeline

Personal Banker

Fifth Third Bank
12.2024 - Current

Financial Service Representative

State Employees’ Credit Union
09.2023 - 11.2024

Digital Product Management Intern

MSC Industrial Supply Co.
06.2023 - 08.2023

Marketing Intern

State Employees’ Credit Union
06.2022 - 11.2023

SOCIAL MEDIA/Marketing and Advertising Specialist Intern

Winston Salem State University Counseling Center
02.2022 - 07.2022

Bachelor of Science Degree - Business Administration with a Concentration in Marketing

The University of Winston-Salem State

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