Tyrone Martinez
Billings,MT
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dunkin Donuts & Baskin Robins
Manchester, NH
05.2021 - 02.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Home Care Provider
Home Daycare
Billings, MT
01.2018 - 05.2021
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Developed rapport to create safe and trusting environment for care
Scaffold Builder
BrandSafway
Billings, MT
04.2017 - 01.2018
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
- Assembled and disassembled tiered seating for public events.
- Trained over 12 newly hired employees on safest ways to erect and take down scaffolding.
- Accurately constructed scaffolding for confined spaces such as enclosed areas areas for 13 projects
- Carried materials and equipment weighing up to 30 pounds onto job sites in various climates and weather conditions.
- Closely monitored personal and project safety to avoid accidents.
- Erected scaffolding for 21 jobs from confined space projects to hooch's.
- Built over 50 hung, tube and clip and modular scaffolds.
- Maintained safety and operational procedures for over 13 projects at heights of up to 100 feet.
- Worked around live machinery and ongoing operations to complete scaffolding projects on-time and under budget.
- Inspected job site location to evaluate for code violations and coordinated necessary maintenance or repairs.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Operated skill saws and table saws tools to cut, shape and smooth lumber and other construction materials.
- Assembled durable, high-quality structures by working with forming systems, hand tools and range of equipment.
- Read and interpreted blueprints and construction documents to determine project directives.
- Went 268 days without safety accident by safely setting up scaffolding, gang ladders, perimeter railings, fall protection and temporary covers.
- Transformed lumber into forms and assembled structures for confined projects.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Safely operated electric cordless and hammer drills and cutting torches.
- Completed tasks according to technical document requirements and specifications to work with accuracy.
- Reduced materials waste by 50% by taking accurate measurements.
Customer Service Agent
Novo 1
Billings, MT
11.2009 - 01.2011
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Facilitated communications through management of inbound and outbound customer calls.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer information into customized computer system with software to document and organize client records.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Education
GED -
Travis High School
Austin, TXNo Degree - Building Construction Technology
South Seattle Community College
Seattle, WANo Degree - Business Administration And Management
Montana State University - Billings
Billings, MTSkills
- Employee performance evaluations
- Recruiting and interviewing
- Staff Management
- Financial Management
- Training
- Cost Control
- Staff supervision
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer issues which led to customer satisfaction.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Timeline
Assistant Manager
Dunkin Donuts & Baskin Robins
05.2021 - 02.2022
Home Care Provider
Home Daycare
01.2018 - 05.2021
Scaffold Builder
BrandSafway
04.2017 - 01.2018
Customer Service Agent
Novo 1
11.2009 - 01.2011
GED -
Travis High School
No Degree - Building Construction Technology
South Seattle Community College
No Degree - Business Administration And Management
Montana State University - Billings
Similar Profiles
Estella PickettEstella Pickett
Shift Leader at Dunkin' Donuts & Baskin RobinsShift Leader at Dunkin' Donuts & Baskin Robins
Khadija LatifKhadija Latif
Crew Member at Dunkin Donuts & Baskin RobinsCrew Member at Dunkin Donuts & Baskin Robins
Phernanda Moura CamposPhernanda Moura Campos
Crew Member at Dunkin Donuts and Baskin RobinsCrew Member at Dunkin Donuts and Baskin Robins