Tyrone McDowney
Washington,DC
Summary
Accomplished General Manager at Wingstop with a proven track record in operations management and leadership, adept at fostering team unity and driving sales growth. Skilled in problem resolution and efficient multitasking, I have consistently enhanced customer satisfaction and profitability, achieving near-perfect customer retention rates. My approach combines strategic leadership with a focus on financial stability and employee development.
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
6
6
years of professional experience
Work History
General Manager
Wingstop
04.2024 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Cook
Hangry Joe's
04.2023 - 04.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Lead Cook
Aerotek
01.2019 - 04.2023
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
- Taught kitchen staff safety protocols and restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Education
GED -
West Virginia High
Beckley, WVSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Exceptional interpersonal communication
- Consistently meet goals
- Customer retention
- Deadline oriented
- Labor cost controls
Timeline
General Manager
Wingstop
04.2024 - 01.2025
Cook
Hangry Joe's
04.2023 - 04.2024
Lead Cook
Aerotek
01.2019 - 04.2023
GED -
West Virginia High
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