Tyrone McMurray
Markham,IL
Summary
Well organized candidate with excellent work ethics. Excellently skilled in prioritizing and multitasking responsibilities. Reliable and dependable individual with keen efforts of working with others to meet team and company goals. Well-developed in verbal and written communicational skills, along with exhibiting a positive attitude in the workplace.
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Specialist (PAS)
University of Chicago Medicine (UCMC)
06.2019 - Current
- Responsibilities of overseeing the scheduling of the new endocrinology patient’s initial appointment with the appropriate provider
- Coordinate complex joint appointments and referrals prior to the first appointment.
- Direct patient and caregiver questions and concerns to appropriate UCM clinicians, administrative staff, and providers.
- Acquire patient authorization for records to validate all medical records, pathology slides and specimens, faxes and other necessitated information for the initial visit was properly fulfilled.
- Collaborate with “Pre-visit team staff” to obtain prior insurance authorizations.
- Coordinate the financial, social work needs, and transportation services for the patient.
- Interact directly with internal physicians, nursing staff and other hospital employees involved in the care of patients, resulting synergistic relationships all around.
- Provide information on clinical trials and information regarding diagnosis (via web or printed materials).
- Maintain statistics through generating reports for managers and other staff to identify new patient needs, trends, referral patterns, access barriers to track outcomes related to the “Support Coordinator” role to ensure continuous improvements to service and access.
Maintenance Supervisor/Project Assistant
Signature Residential Condo Association
03.2017 - 07.2022
- Coordinated all service and maintenance inquiries for the SRCA.
- Communicated with tenants and vendors to ensure invoices was received on time.
- Repaired fixtures and malfunctioned equipment
- Worked directly with the President of the Association to communicate and complete any required tasks or projects.
Campaign Manager
Comcast Spotlight (Populus Group)
08.2018 - 12.2018
- Reviewed and submitted agency credit applications for financial approvals.
- Rebuilt SCX files and used Strata files to enter core and multi-screen schedules.
- Worked with Account Executives and Inventory Manager to process order revisions, cancellations, preemption, and made goods per agency requests.
- Monitored agency schedules to identify any inventory challenges or clearance issues before, during, and at the conclusion of the contract.
- Tracked all online and interactive contracts to recommend relevant improvements.
Financial Counselor
Presence Health (Medix)
07.2016 - 03.2017
- Assisted customers with Medicaid and charitable applications.
- Screened qualifying patients for potential funding resources.
- Worked with other hospital staff to assist families to obtain financial services.
- Coordinated with “Patient Access” to confirm financial clearance of patients.
Pre-Service Specialist
Northwestern Medicine
07.2015 - 12.2015
- Phone assistance to customer to appropriately triage calls efficiently.
- Organized appointments in “Centralized Scheduling” system in accordance with AIDET standards
- Communicated information regarding physician and insurance referrals.
- Analyzed account activity, identified problems to initiate appropriate resolutions.
Program Manager
Seguin Services Inc., Crisis Prevention Intervention (CPI) Programs
01.2010 - 01.2011
- Trained, hired, and monitored direct service personnel.
- Implemented daily program curriculum for disabled participants.
- Monitored in meetings alongside doctors and staff team members to initiate the best outcome for participants based on their life goals.
- Assumed supervisory responsibilities as needed.
Patient Access Coordinator
Rush University Medical Center
03.2008 - 04.2010
- Pre-Registered patients, evaluated patient insurance benefits, counseled patients on financial matters, health benefits, co-pay assistance, drug use prevention and other assistance programs.
- Working knowledge of coding for ICD-9, CPT, and HCPCS
- Communicated with patients to establish payment expectations based on individual insurance benefit plans.
- Handled inquiries from patients regarding any aspect of the services received and status of account.
- Provided timely and accurate information regarding patient data and status to physicians, physician office staff, and other public agencies and other Health systems departments to ensure patient confidentiality is not breached.
Education
Bridge initiative Chicago Pilot Program Certificate - undefined
Rise Higher (UCMC) University of Chicago Medicine
Chicago, IL01.2022
Bachelor of Science - Business Management
University of Phoenix
Chicago, IL01.2012
Skills
- Managerial Leadership abilities; Internet, Computer, Data Entry, and Problem-solving skills Excellent written and verbal skills CPR Training
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Medical terminology
- Exceptional communication
- Professionalism and ethics
- Documentation accuracy
- Insurance billing
- Patient scheduling
- Fee collection
- Paging systems
- Insurance verification
- Patient registration
- Specialist referrals
- Insurance information collection
- Authorization verification
- Co-payment collection
- Customer service
- Problem-solving
- Phone and email etiquette
- Multitasking and organization
- Conflict resolution
- Patient check-in
- Scheduling diagnostic procedures
- Team collaboration
- Training coordination
- Patient education
- Team leadership
- Registration management
- Relationship building
- Referral coordination
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Data entry
- Policy understanding
- Patient identity verification
- Calm and effective under pressure
- Insurance verifying
- Administrative and office support
- Reliability and dedication
- Registration and scheduling
- Patient documentation
- Communicating to patients and families
- Caring and empathetic
- Outbound calling
- 50 WPM typing speed
- Punctual and hardworking
- Providing information and resources
- Post-discharge care coordination
- Health information obtainment
- Solution implementation
- Information collection
- Medical terminology expertise
- Data entry proficiency
- Eligibility determination
- Healthcare software
Accomplishments
- Documented and resolved scheduling issues which led to better patient outcomes.
- Achieved smoother scheduling through effectively helping with monthly training with endocrinology call center..
Certification
Rise Higher (UCMC) University of Chicago Medicine, Chicago, IL
Bridge initiative Chicago Pilot Program Certificate
Timeline
Patient Access Specialist (PAS)
University of Chicago Medicine (UCMC)
06.2019 - Current
Campaign Manager
Comcast Spotlight (Populus Group)
08.2018 - 12.2018
Maintenance Supervisor/Project Assistant
Signature Residential Condo Association
03.2017 - 07.2022
Financial Counselor
Presence Health (Medix)
07.2016 - 03.2017
Pre-Service Specialist
Northwestern Medicine
07.2015 - 12.2015
Program Manager
Seguin Services Inc., Crisis Prevention Intervention (CPI) Programs
01.2010 - 01.2011
Patient Access Coordinator
Rush University Medical Center
03.2008 - 04.2010
Bridge initiative Chicago Pilot Program Certificate - undefined
Rise Higher (UCMC) University of Chicago Medicine
Bachelor of Science - Business Management
University of Phoenix
Similar Profiles
Sean AustinSean Austin
Patient Service Manager at UCMCPatient Service Manager at UCMC
Nicholas AngelNicholas Angel
Hospital Volunteer at UCMCHospital Volunteer at UCMC
George RaiGeorge Rai
Certified Pharmacy Technician at UCMCCertified Pharmacy Technician at UCMC
Ashiah HoltAshiah Holt
Cashier at JJs Fish and ChickenCashier at JJs Fish and Chicken
Aisha HuisarAisha Huisar
Substitute Teacher, K-12 at Swing SubsSubstitute Teacher, K-12 at Swing Subs