Tyrone Morgan
Richmond,United States
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Dicks Sporing Goods
01.2021 - 06.2023
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Security Guard
Allied Universal Security Services
12.2018 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Permitted entry with escort for approved persons into secure locations.
- Monitored employee activities, confirming compliance with security regulations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education Specialist
Boys And Girls Club
06.2015 - 11.2018
- Worked with all students to support educational success, learning and achievement.
- Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards.
- Developed solutions to improve performance.
- Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development and growth.
- Increased participation and concentration while reinforcing classroom discipline by modeling acceptable behavior and respect for others.
- Restructured day-to-day schedules based on modern knowledge of student performance.
- Conducted conferences with parents and students to review progress, adjust academic plans and renew enrollments.
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
Behavior Technician
Boys And Girls Club
05.2014 - 11.2018
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Offered active guidance to families adjusting to life with loved one on autism spectrum.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
- Provided responsive communication by phone and email to answer general and pressing questions.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
Retail Sales Associate
Friscostocks Sf
01.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
Account Management Specialist
Clear Concepts
01.2023 - 02.2024
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Improved customer satisfaction by implementing strategic account plans and tailored solutions.
- Expanded the client portfolio with proactive prospecting and targeted outreach.
- Delivered consistent revenue growth by managing multiple accounts and identifying upselling opportunities.
- Managed complex sales cycles, strategically navigating negotiations for mutually beneficial outcomes.
- Developed long-lasting professional relationships with clients, generating repeat business and referrals.
- Organized client events and presentations to showcase product offerings, enhancing brand awareness and fostering loyalty among customers.
EVS Technician
Highland Hospital
01.2023 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
Education
Associate Of Applied Arts - Liberal Arts And General Studies
Contra Costa College
San Pablo, CA08.2016
Skills
- Retail Sales
- Educational Opportunities
- Time Management
- Product and Service Sales
- Cash Register Operation
- Productivity Maximization
- Sales Expertise
- Persuasive Selling
- Strategic Selling
- Store Opening and Closing
- Cash Handling
- Assigning Tasks
- Customer Assistance
- Teamwork and Collaboration
- Adaptable and Flexible
- Hippan
- Reliability and punctuality
- Sanitation Procedures
- Healthcare facility standards
- Biohazard cleanup
Timeline
Retail Sales Associate
Friscostocks Sf
01.2023 - Current
Account Management Specialist
Clear Concepts
01.2023 - 02.2024
EVS Technician
Highland Hospital
01.2023 - Current
Retail Sales Associate
Dicks Sporing Goods
01.2021 - 06.2023
Security Guard
Allied Universal Security Services
12.2018 - 03.2021
Education Specialist
Boys And Girls Club
06.2015 - 11.2018
Behavior Technician
Boys And Girls Club
05.2014 - 11.2018
Associate Of Applied Arts - Liberal Arts And General Studies
Contra Costa College
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