Tyrone Outlaw
Armed Security Guard
Lomita,CA
Summary
Dynamic professional with extensive experience at Macy's, excelling in cash handling and customer relations. Proven ability to enhance customer satisfaction through effective communication and efficient transaction processing. Skilled in inventory management and mentoring team members, contributing to improved sales and operational efficiency. Committed to maintaining high standards of service and security.
Work History
Cashier/Floor Sales
Macy's
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Armed Security Officer
American Exsecutive Private Security
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained physical fitness to perform physically demanding job tasks.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Wrote Timeframe reports detailing visitors, incidents, and resolutions.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Ensured safe transportation of high-value items with meticulous planning and execution of security measures.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Monitored CCTV systems to identify and respond to security breaches, improving overall security response times.
- Enhanced security and safety by conducting regular patrols around facility perimeter.
- Increased staff compliance with security protocols by developing and conducting comprehensive training programs.
- Streamlined incident reporting processes by implementing electronic documentation methods for increased efficiency and accuracy.
- Reduced false alarm responses, implementing rigorous verification procedures before escalating to emergency services.
- Enhanced visitor experience by providing courteous and efficient security screening.
- Streamlined reporting procedures, making incident tracking more efficient and accurate.
- Enhanced property security with implementation of advanced alarm systems.
- Improved response times to emergencies with efficient coordination and communication among team members.
- Conducted thorough risk assessments for special events, ensuring tailored security measures were in place.
- Fostered safer community environment, participating in local safety initiatives and workshops.
- Assisted in development of emergency evacuation plans, improving readiness and safety.
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Improved surveillance coverage, identifying and rectifying blind spots in CCTV monitoring systems.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Reduced incidents of theft and vandalism, implementing stringent access control measures.
- Promoted culture of security awareness, leading by example and mentoring junior security staff.
- Improved team coordination with regular security briefings and training sessions.
- Achieved significant reduction in unauthorized access incidents through diligent perimeter checks and access control verification.
- Strengthened security presence during high-traffic events, coordinating with event organizers for optimal deployment.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Conducted regular risk assessments to identify vulnerabilities and recommend necessary safety improvements.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Led training sessions for new hires on security protocols, fostering a culture of teamwork and preparedness among colleagues.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Provided first response to emergency situations, coordinating with law enforcement and emergency medical services for effective resolution.
- Facilitated secure working environment, conducting regular checks of security equipment and infrastructure.
- Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Field Supervisor
American Exsecutive Private Security
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Met with customers to resolve issues and build productive relationships.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Planned and scheduled field activities according to set timelines and order of operations.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Kept teams on task to complete milestones on time.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Monitored employee performance for compliance with regulations and policies.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Supervised field operations teams to complete projects within established timelines.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
- Completed site checks and leveraged computerized applications to document or record findings.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
Education
Bachelor Of Laws - Criminal Justice
03.2004
Skills
Inventory management
Records Maintenance
Time management skills
Stocking and replenishing
Coaching and mentoring
Sales expertise
Payment collection
Receipt and refund issuance
Customer assistance
Basic math skills
Cash register systems
Product restocking
Product and service sales
Refund handling
Written and verbal communication
Identification checks
Customer Relations
Cash drawer management
Order taking
Cash register operation
Retail merchandising
Currency counting
Safe verifications
Refunds and exchanges
Till counting
Purchase assistance
Cleaning and sanitizing
Money handling
Product knowledge
Guest inquiries
Point-of-sale system operation
Point of sale operation
Drawer management
Cash Handling
Security Monitoring
Timeline
Cashier/Floor Sales - Macy's
Armed Security Officer - American Exsecutive Private Security
Field Supervisor - American Exsecutive Private Security
Los Angeles Southwest College - Bachelor Of Laws, Criminal Justice