Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyrone Pace

Brooklyn

Summary

Hardworking commercial cleaner with several years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Walgreens
Brooklyn
09.2024 - Current
  • Guided customers in product selection, processing orders, managing billing, handling returns, and executing exchanges with technical assistance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Pinpointed areas for optimization in customer service procedures and proposed changes accordingly.
  • Coordinated efforts among cross-functional teams to meet established targets.
  • Addressed intricate issues through cross-departmental cooperation, ensuring solutions align with customer requirements.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Shipping and Receiving Clerk

Walgreens
Brooklyn
09.2024 - Current
  • Operated pallet jacks for truck loading and unloading, forklifts as needed.
  • Inspected outgoing packages for damage, inspection prior to sealing for shipment.
  • Examined discrepancies between the physical count of items and the inventory system reports.
  • Analyzed current stock levels and determined when additional orders needed to be placed with supplies
  • Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
  • Organized stock in warehouse shelves to ensure efficient product location.
  • Conveyed materials to or from storage or work sites to designated area, using hand truck, electric dolly, wheelbarrow, or other devices.
  • Adhered to workplace safety standards and OSHA regulations.

Porter

Tucs Cleaning Service
Orange
08.2022 - Current
  • Cleaned and maintained building common areas, such as lobbies, restrooms, elevators, stairwells, and hallways.
  • Removed snow from sidewalks and driveways around the building perimeter.
  • Stocked supplies such as paper towels and toilet paper in restrooms regularly.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Arranged and removed furniture to prepare facilities for events.
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.
  • Performed basic maintenance and cleaning.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.

Carpet Cleaning Technician

Gold Coast Carpet Cleaning co
Huntington
03.2015 - 01.2020
  • Monitored inventory levels of supplies needed for each job site visit.
  • Vacuumed carpets to remove dirt and debris prior to deep cleaning.
  • Moved furniture and other items from the area being cleaned.
  • Maintained cleaning machines and tools and verified excellent condition before using at customer site.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Cleaned building floors by sweeping, mopping or vacuuming.

Custodial Specialist

Headhunters Unisex Barber and Grooming
Brooklyn
02.2012 - 02.2015
  • Attended training sessions to learn new techniques for efficient cleaning processes.
  • Cleaned and sanitized restrooms, floors, walls, windows, surfaces, fixtures and equipment.
  • Provided excellent customer service by greeting people warmly upon entering the facility.
  • Inspected areas to identify any potential safety hazards or maintenance needs.
  • Followed all protocols for proper use of cleaning products.
  • Assisted with set-up of tables and chairs for events.
  • Ensured all chemicals were properly labeled and stored away from children's reach.
  • Cleaned spills promptly to prevent slips or falls.
  • Complied with all safety regulations while operating machinery or performing tasks on ladders.
  • Emptied trash cans into larger garbage bags for disposal.
  • Swept and vacuumed carpets in offices and hallways.
  • Performed minor repairs such as replacing light bulbs or fuses.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Notified building managers about needed repairs to maintain public safety.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.

Education

GED -

State of Albany
Albany, NY
10-2000

Skills

  • Customer service and support
  • Order processing and billing
  • Technical assistance and troubleshooting
  • Inventory and equipment management
  • Cross-functional collaboration
  • Chemical handling and safety compliance
  • Quality assurance and waste management
  • Building sanitation
  • Restroom sanitization

Timeline

Customer Service Representative

Walgreens
09.2024 - Current

Shipping and Receiving Clerk

Walgreens
09.2024 - Current

Porter

Tucs Cleaning Service
08.2022 - Current

Carpet Cleaning Technician

Gold Coast Carpet Cleaning co
03.2015 - 01.2020

Custodial Specialist

Headhunters Unisex Barber and Grooming
02.2012 - 02.2015

GED -

State of Albany

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