Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyrone Sagapolutele

Riverton

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Outgoing accounting admin with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

11
11
years of professional experience

Work History

Senior Accounting Administrator

Nike
07.2020 - Current
  • Engaged with customers upon entering to satisfy quick questions and locate products.
  • Explained to customers benefits of certain types of equipment and apparel and discussed product features.
  • Educated customers on latest promotions, sales incentives and other offerings to enable savings and promote loyalty.
  • Performed daily examinations of store to restock rapidly selling items and goods.
  • Welcomed guests and asked open-ended questions to best determine optimal product choices.
  • Completed customers' purchases by processing credit and payment cards and placing items in bags.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Reduced employee turnover rates with targeted hiring strategies and improved onboarding processes.
  • Improved overall candidate experience through regular communication, timely feedback, and transparent hiring processes.
  • Oversaw hiring, staffing, and labor law compliance.

Support Specialist

TESLA
08.2020 - 07.2021
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Consistently responded to customer service emails within standard response window.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Responded to support tickets within established timeframe to improve customer service.

Customer Service Representative

WELLS FARGO
01.2020 - 08.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.

Manager

T-MOBILE
02.2016 - 11.2018
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

Customer Service Representative

CSS CORP PRIVATE
12.2014 - 01.2016
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.

Education

SOME COLLEGE (NO DEGREE) -

Brigham Young University
Provo, UT

HIGH SCHOOL DIPLOMA - undefined

Riverton High School
Riverton, UT
07.2010

Skills

  • Customer interaction
  • Warranty programs
  • Organizational skills
  • Relationship building
  • Working collaboratively
  • People skills
  • Troubleshooting
  • Work ethic
  • Problem-solving
  • Teamwork and collaboration

Timeline

Support Specialist

TESLA
08.2020 - 07.2021

Senior Accounting Administrator

Nike
07.2020 - Current

Customer Service Representative

WELLS FARGO
01.2020 - 08.2020

Manager

T-MOBILE
02.2016 - 11.2018

Customer Service Representative

CSS CORP PRIVATE
12.2014 - 01.2016

HIGH SCHOOL DIPLOMA - undefined

Riverton High School

SOME COLLEGE (NO DEGREE) -

Brigham Young University

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