Tyrone Sutton

• Administer enterprise endpoint management environment supporting 400+ employees utilizing Microsoft Intune, Windows Autopilot, SCCM Co-Management, and Microsoft Entra ID.
• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, identity governance, license administration, and Conditional Access policies.
• Lead investigation and remediation of phishing campaigns, account compromise incidents, malware detections, and endpoint security events utilizing Rapid7 MDR, Mimecast, Bitdefender, and Microsoft security technologies.
• Design, package, deploy, and maintain enterprise software solutions through Microsoft Intune, Patch My PC, Kaseya, and PowerShell automation.
• Design and implement Conditional Access policies, geographic access controls, identity protection initiatives, and secure international travel workflows to strengthen organizational security.
• Administer user lifecycle processes including onboarding, offboarding, role-based access provisioning, license management, and privileged account administration.
• Deliver company-wide new hire technology orientation and security awareness training programs.
• Implement endpoint security initiatives including antivirus migrations, vulnerability remediation, compliance policies, application control, and PowerShell automation to improve security and operational efficiency.
• Provide executive-level technical support for senior leadership while participating in infrastructure planning and technology improvement initiatives.

• Supported approximately 400 corporate and remote users by providing Tier II and Tier III technical support across Windows, macOS, Microsoft 365, mobile devices, and enterprise applications.
• Administered Active Directory user accounts, access requests, group memberships, role-based permissions, and Salesforce user provisioning.
• Deployed and maintained enterprise workstations through hardware provisioning, operating system migrations, imaging, and lifecycle management.
• Assisted in developing and implementing security policies, conducting vulnerability assessments, and supporting security awareness initiatives across the organization.
• Participated in security incident response efforts, assisting with investigation, containment, remediation, and recovery activities.
• Standardized endpoint support procedures, documentation, and knowledge base resources to improve service delivery and operational consistency.

* Conducted failure investigations and risk assessments for Class III medical devices, supporting regulatory compliance, product safety, and corrective action activities for the HeartMate II and HeartMate III LVAS product lines.
* Executed manufacturing test protocols and functional testing of returned medical devices to validate performance, identify failures, and support continuous product improvement.
* Performed root cause analysis by evaluating manufacturing, design, and quality data to support clinical investigations and regulatory compliance.
* Authored 40–50 technical engineering reports per month documenting investigation methodologies, findings, and corrective action recommendations.
* Reviewed product requirements, risk assessments, and Failure Mode and Effects Analyses (FMEAs) to identify product risks, recommend corrective actions, and support continuous quality improvement initiatives.