Haley Atkins
Beltsville,MD
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Receptionist/Veterinary Assistant
Pet ER
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Office Manager
Artisan Movers
02.2023 - 07.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained CRM database with customer updates and report generation.
Assistant Manager
Pet Smart
05.2015 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Completed store opening and closing procedures by counting drawers and managing security.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Education
Associate of Psychology - Psychology
Prince George's Community College
Upper Marlboro, MD05.2024
High School Diploma -
Paint Branch High School
Burtonsville, MD05.2014
Skills
- Process Payments
- Set Organizational Policies
- Office Management Software
- Written Communication
- Workflow Planning
- Training and Development
- Organizational Skills
- Grammar
Timeline
Receptionist/Veterinary Assistant
Pet ER
07.2023 - Current
Office Manager
Artisan Movers
02.2023 - 07.2023
Assistant Manager
Pet Smart
05.2015 - 01.2023
Associate of Psychology - Psychology
Prince George's Community College
High School Diploma -
Paint Branch High School
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