Summary
Overview
Work History
Education
Skills
Timeline
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Tyrone Thomas

Summary

Experienced Lobby Concierge Supervisor with a strong focus on guest relations, access control, and schedule management. Demonstrated ability to enhance guest experiences while supporting management and fostering effective communication across teams.

Overview

3
3
years of professional experience

Work History

Lobby Concierge Supervisor

Rapport/ Compass USA
New York
08.2023 - Current
  • Responsible for supporting management through the hiring process, assisting with training, supporting staff when issues arise, monitoring all staff breaks, and assisting management with time sheets.
  • Communicate with the security team, mailroom team, support staff, receptionists, vendors, and maintenance team.
  • Preparing the morning email for the concierge team, updating the shared calendar, and monitor email/work orders for special requests.

Lobby Concierge

Rapport/ Compass USA
New York
09.2022 - 08.2023
  • Make sure guests are greeted properly, assisted with the check-in process, assisted tenants who lost or forgot their badges, verified guests through government identification, and directed visitors to the correct elevator bank.
  • Correspond to emails for special requests, answer phones, and manage desk appearance.
  • Communicate with all service personnel.

Lobby Concierge

Hmg Plus
New York
06.2022 - 09.2022
  • Make sure guests are properly greeted, assist guests with the check-in process, assist tenants who lost or forgot their badges, verify guests through government identification, and direct visitors to the correct elevator bank.
  • Communicate with all service personnel.

Education

Associate of Applied Science - Paralegal Studies

CUNY- LaGuardia Community College
Long Island City, NY
12-2016

Skills

  • guest relations
  • access control
  • schedule management
  • staff training
  • customer service
  • Team player mentality

Timeline

Lobby Concierge Supervisor

Rapport/ Compass USA
08.2023 - Current

Lobby Concierge

Rapport/ Compass USA
09.2022 - 08.2023

Lobby Concierge

Hmg Plus
06.2022 - 09.2022

Associate of Applied Science - Paralegal Studies

CUNY- LaGuardia Community College

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Tyrone Thomas