Tyrone Triplett
San Bernardino,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
So Cal Catalyst Bins
04.2018 - 03.2024
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Mentored team members in developing their skills and advancing their careers within organization.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Analyzed key performance indicators to identify areas for improvement and develop action plans accordingly.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
Post Commander
Platinum Security
09.2013 - 01.2018
- Reduced incident response time by closely monitoring surveillance systems and dispatching officers promptly when needed.
- Developed strong partnerships with external agencies to facilitate information sharing and collaboration during joint operations.
- Improved overall security by implementing effective patrol strategies and coordinating team efforts.
- Wrote detailed reports outlining routine activities and notable incidents.
- Prevented potential crises by conducting comprehensive risk assessments and implementing proactive safety measures accordingly.
- Boosted morale among officers by recognizing outstanding efforts and contributions to the team''s success.
- Maintained a safe environment for staff and visitors through diligent access control measures and visitor screenings.
- Conducted foot patrols, checked access points and reviewed feeds to maintain current knowledge of facility and grounds operations.
- Investigated complaints thoroughly, taking corrective actions when required to maintain high standards of professionalism among officers.
- Managed team of ] officers protecting [Facility].
- Managed team of [Number] officers protecting [Facility].
Education
Associate of Science - Buisness Management
Cal State Dominguez Hills
Carson, CA03.1999
Skills
- Staff Development
- Account Management
- Customer Service
- Program Improvement
Certification
FORKLIFT CERTIFIED
Timeline
Operations Manager, Customer Experience
So Cal Catalyst Bins
04.2018 - 03.2024
Post Commander
Platinum Security
09.2013 - 01.2018
Associate of Science - Buisness Management
Cal State Dominguez Hills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteAccomplishments
- Reduced operational expenses by [Number]% by streamlining branch operations.
- Promoted to [Job Title] after [Number] years with the company.
- Saved the company $[Amount] by aggressively negotiating with suppliers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
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