Tyronia Dee Sperry
Harrisburg,PA
Summary
Oversees tactical, personnel and operational planning to meet dynamic mission needs. Adept at delivering training and closely mentoring junior team members to optimize knowledge and performance. Dedicated Administrative Assistant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
Lead Watch Officer/Dispatcher
Prosegur
Herndon, VA
01.2016 - 09.2022
- As Lead Watch Officer was responsible for training all new hires for job of watch officer for shift responsible for supervising.
- Taught new hires to deal with situations other than daily tasks and gave assistance when calls were too difficult for them to manage communicated and dispatched officers for various reasons, often in states of distress and used active listening with clients or security officers who may need more detailed guidance than watch officer could provide.
- Coordinated with appropriate Managers when scheduling staff, in reference to posts that were not staffed in timely manner; located staff to cover open posts in timely manager
- During eight-hour shifts managed over 600 accounts fulfilled their contractual obligation for: staffing, punctuality and replacement of staff due to absenteeism
- Updated scheduling records when day-to-day assignments changed due to client demands
- Drafted various Incident disciplinary reports for security officers who were tardy and absent for calling off from shift without proper notification
- Performed multiple tasks and quickly prioritized multiple assignment when emergent situations that arose
- Ability to work independently and with other coworkers in fast-paced environment while paying attention to detail
- Maintained composure when handling emergencies that were ambiguous and then apply new acquired knowledge to incoming situations using situational awareness
- Ability to use time and resources efficiently
- Built rapport easily, communicated willingness and ability to resolve issues in timely manner
- Expertly navigated quickly and efficiently between multiple, complex proprietary software systems and Microsoft Office applications
- Proficient in Microsoft Office applications (Outlook, Word, Excel)
- Demonstrated high degree: of respect, commitment to diversity, integrity, responsibility, teamwork and excellence.
Administrative Assistant/Protective Services
Omniplex World Services
Chantilly, VA
01.2010 - 11.2015
- Control Center Operator is central point of contact to security officers on facility. Control Center Operator, organized, prioritized and conduct multiple tasks concurrently. Independently performed administrative assignments with high degree of accuracy under minimal supervision
- Responsibilities include receiving, disseminating all security related information, documented activities written in dispatcher activity log sheet. Trained new hires and provided masterful advice on application and use of security equipment and systems. Gave instructions to new hires on troubleshooting, installing and maintaining of all systems pertaining to facility.
- Processed employee verification through Card Editor Computer program and provided other services related to physical security. Experience with emergency situations with Federal, State and Local Law Enforcement Agencies. Trained in Federal Physical Security Operations and Active Shooter policies
- Updated and maintained manuals and automated filing systems that stored and tracked records/information through extensive use of spreadsheets. Read, comprehended, and interpreted written materials of moderate to complex difficulty.
- Independently made decisions when required and exercises initiative when appropriate. Prioritized and tracked time-sensitive events and assignments to ensure completion. Trains personnel in various subjects related to assigned area's operations.
- Master knowledge of HSPD-12/PIV II compliance, visitor management systems (Passage Point), CEIA 02PN20 Walk through Magnetometer, Smith Heimann HS 6040i x-ray, CCTV, and radios. Answered, screened and transferred inbound phone calls and when necessary, resolved administrative problems. Monitored several alarm (MDI) and camera systems (Nice Vision and Honeywell) for interior/exterior of facility.
Sr. Security Officer
Security Associates Ltd
Manassas, VA
04.2007 - 12.2009
- Provided armed protection, explained rules and regulations to personnel and ensured property safety by CCTV and foot patrols. Conducted investigations of security breaches and criminal activity. Controlled traffic by directing drivers and pedestrians when necessary
- Directly interfaced with Management and Facility Owner about security deficiencies, vulnerabilities and risk assessment. Made recommendations and implemented new standards of security on facility. Monitored surveillance activities, interviewed witnesses and completed reports when incidences occurred to local police department.
Leasing and Credit Coordinator/ Processing Assistant
Long and Foster
Chantilly, VA
08.2006 - 11.2008
- Reviewed SharePoint computer program for incoming rental applications. Processed credit reports through Credit Reporting Agencies for compiling interim reports for Real Estate Agents and Homeowners
- Interim reports compiled on applicants contained employment verification, residence and credit history. Input and tracked fax applications by data entry into excel spreadsheets
- Maintained all Rental Listing Agreements for 17,000 were completed correctly in order to legally complete Rental Lease between Landlord and tenant by ensuring agreements had necessary signatures and expiration dates were accurate. Sorted and disseminated large quantities of correspondence and posted payments to their prospective and respective accounts
- Effectively originated and tracked all forms of correspondence with Real Estate agents to ensure that Leases were legally transacted, and accounts were paid. Administrative assignments performed independently with high degree of accuracy under minimal supervision.
- Independently made decisions when required and exercised initiative when appropriate. Identified problems, analyzed alternatives to develop viable recommendations for projects/assignments by contributed to team effort accomplishing related results as needed.
- Composed, monitored and edited variety of internal and external correspondence by use of extensive spreadsheets to include: forms, reports, manuals, leases and contracts.
- Conducted evaluations of current and/or future needs of work assigned and provided recommendations. Trained new employees on inter office computer software and job requirements. Completed required training courses that enhanced skills and productivity.
Security Officer
KLM
Woodbridge, VA
08.2006 - 02.2007
- Ensured personal safety of staff, visitors and property by maintaining security for assigned area. Knowledge of location, various buildings and admittance requirements of facility. Performed roving foot patrol and visual observation to aid Local Police Department in arrest. Provided area and visitor surveillance for community.
Transportation Agent
US Navy
, Sicily, Italy
01.1994 - 12.2004
- Provided customer service to Active Duty Personnel and Government Employees traveling on official orders using Sabre. Processed Passport Applications and Reports of Birth Abroad to Italian Embassy.
- Planed and coordinated travel for Active Duty Personnel and/or Government employees traveling on orders for TDY/TAD worldwide or Active Duty Personnel and family members PCS back to states using both automated and manual processes; ensuring that all seat assignments conform to government regulations, departmental policies, and mission objectives. Tasked with pet space assignments for Active Duty Personnel rotating stateside on military flights.
- Instructed classes to outbound personnel on regulations for weight allowances for pets and space availability. Instructed personnel on how to complete applications for reports of births abroad for children born to personnel while stationed at NAS Sigonella, Sicily.
- Tasked with booking for large numbers of troops movement without European Theater for special missions for coverage requirements and other special events. Utilized multiple database applications in the overall process of coordinating personnel travel requirements to include entering and retrieving data, booked large numbers of personnel on flight in order for mission demands to be met, which were time sensitive and required immediate action.
- Processed and resolved calls from all personnel traveling on official orders and emergency leave situations to include facilitating travel for said personnel stateside due to family emergencies. Rectified discrepancies in flight schedule due to cancellations, weather and airport closures.
Child Care Provider
US Navy
, Sicily, Italy
05.1993 - 12.1993
- Provided childcare, planned and coordinated weekly lesson plans for age appropriate activities and field trips. Held Parent/Teacher conferences in order to monitor progress of students whom care was provided for.
- Completed training in CPR, first aid/ safety and food handling required for promotion to civil service employee. Obtained European driving license to transport children for field trips.
Legal Specialist
U.S. Army
Ft Knox, KY
07.1987 - 06.1990
- Claims Adjudicator investigated and processed household claims filed by active duty service members. Interviewed claimants to gather information, handled and processed claims for damages to household goods by using Army Regulations. Inspected property damage to determine extent of damages and arranged for damaged property to be picked up by Defense Reutilization and Marketing Office.
- Evaluated damages and analyzed information to formulate how claims should be adjudicated. Filed counterclaims with responsible moving companies to recover expenses incurred by government. As Legal Assistant answered multi-line phones, screened and greeted clients for seven attorneys. Briefed and prepared Powers of Attorneys, Wills and Trust and performed Tax preparation.
- Duties for Magistrate Court were processing fines through allotments and issued bench warrants for failure to appear in court. For Office of Staff Judge Advocate maintained law library and answered telephones.
- Processed and distributed incoming/outgoing mail for distribution. Tasked with tracking, budgeting and accounting for five supply accounts for acquisitions and disseminating office supplies for those departments.
- Implemented cost reductions for five accounts responsible for: maintaining, composed, edited variety of internal and external correspondence, forms and manuals for military correspondence.
- Distributed Court Martial transcripts to convicted personnel confined to military brig. Responsible for acquisitions of printing of new regulations, manuals for court martial and forms for print. Record keeping, forms control and maintained electronic/paper filing system.
- Acquired and managed work details from military brig to include coordinating and transporting prisoners to and from work site. Assigned a government vehicle for use mail distribution, work detail transport and duty driver for Staff Judge Advocate.
Education
GMU Certificate - Paralegal
George Mason University
Fairfax, VA10.2011
Associate of Science - Criminal Justice
ECPI University
Manassas, VA04.2007
71D - Paralegal
US Army Specialized Training: Legal Assistance
Ft Benjamin Harrison, IN Skills
- Honorably Discharged Military Veteran
- Paralegal Certification
- LexisNexis/Westlaw/Microsoft Suite 10/Diamond/SharePoint, Sabre
- NiceVision and Honeywell Systems MDI Security System, Passage Point
- Experienced Control Center Operator
- Watch Officer/Dispatch Officer
- WinTeam, Fonality and Trixbox
- Sterling Security Technologies, CCTV
- Excellent Written and Oral Communication Skills
- 40 WPM and Data entry
- Customer Service 15 years
Timeline
Lead Watch Officer/Dispatcher
Prosegur
01.2016 - 09.2022
Administrative Assistant/Protective Services
Omniplex World Services
01.2010 - 11.2015
Sr. Security Officer
Security Associates Ltd
04.2007 - 12.2009
Leasing and Credit Coordinator/ Processing Assistant
Long and Foster
08.2006 - 11.2008
Security Officer
KLM
08.2006 - 02.2007
Transportation Agent
US Navy
01.1994 - 12.2004
Child Care Provider
US Navy
05.1993 - 12.1993
Legal Specialist
U.S. Army
07.1987 - 06.1990
GMU Certificate - Paralegal
George Mason University
Associate of Science - Criminal Justice
ECPI University
71D - Paralegal
US Army Specialized Training: Legal Assistance
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