Tyronica Clay
Baton Rouge,LA
Summary
Driven professional with extensive experience in personal care and customer service, notably at Baton Rouge Rehabilitation Hospital. Excelled in providing emotional support and maintaining safety, showcasing strong problem-solving and attention to detail. Achieved significant improvements in client well-being and workplace efficiency, leveraging skills in housekeeping and warehouse safety. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
4
4
years of professional experience
Work History
Personal Care Assistant
Baton Rouge Rehabilitation Hospital
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Customer Service Representative
Circle K
08.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Warehouse Assistant
Amazon
12.2021 - 12.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
Warehouse Packer
FedEx:Ground
05.2020 - 11.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Operated tape machines, scales and label printers to package items correctly.
Education
High School Diploma -
Mentorship Steam Academy
Baton Rouge, LA05.2019
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Packaging and Labeling
- Maintaining Workplace Safety
- Problem-Solving
- Order picking and processing
- Decision-Making
- Warehouse Safety
Timeline
Personal Care Assistant
Baton Rouge Rehabilitation Hospital
04.2024 - Current
Customer Service Representative
Circle K
08.2023 - 04.2024
Warehouse Assistant
Amazon
12.2021 - 12.2022
Warehouse Packer
FedEx:Ground
05.2020 - 11.2021
High School Diploma -
Mentorship Steam Academy
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