Summary
Overview
Work History
Education
Skills
Timeline
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TYRONNE JOHN REBELLO

Mumbai,Maharashtra

Summary

Dynamic, results-driven professional with extensive experience in customer service and crew operations, complemented by a robust background in HR center management. Recognized for motivating teams and cultivating strong relationships with port authorities, immigration officials, and suppliers, ensuring seamless operations and exceptional service delivery. Proven track record in navigating diverse environments while consistently enhancing the experience for crew members across various regions. Committed to leveraging analytical skills and tenacity to drive operational excellence and foster a collaborative team culture.

Overview

11
11
years of professional experience

Work History

Crew Administration Manager

Royal Caribbean International
02.2022 - Current
  • Company Overview: Worldwide cruise line, Fleet of 29 ships, Miami, FL, USA
  • Led crew start-up operations for ships including IC, UT, and ST.
  • Managed the repatriation of 3,500 Indian crew members during the pandemic across 11 ships.
  • Managed berthing and operational logistics during dry docks and repositioning voyages.
  • Cultivated relationships with immigration authorities, enabling swift resolution of operational challenges.
  • Recognized as Leader of the Month on SY.
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
  • Greeted visitors, employees and clients politely and professionally for excellent customer service.
  • Built highly efficient administrative team through ongoing coaching and professional development opportunities.

Crew Administrator

Royal Caribbean International
Miami, FL
07.2018 - 02.2022
  • Managed crew sign offs, medical approvals, and last-minute cancellations.
  • Coordinated crew flights and transportation, ensuring support for dynamic schedules.
  • Delivered Royal Way training onboard JW.
  • Nominated as Employee of the Month on multiple ships.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Reduced overhead costs through careful budget management and resource allocation.

Crew Relations Specialist

Royal Caribbean International
Miami, FL
06.2016 - 07.2018
  • Organized crew activities such as live pasta nights and open-deck bands.
  • Delivered onboarding and training sessions, including "Polishing the Gold."
  • Ensured cabin inspection compliance and managed friends & family onboard processes.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Waiter Assistant / Room Service Attendant

Royal Caribbean International
11.2014 - 06.2016
  • Received positive guest comments in Medallia.
  • Always followed USPH guidelines.
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

Education

Leadership & Team Development -

E Cornell University
Royal Carribean Interantional
03.2020

Alps I & II -

GSNL
Royal Carribean International
07.2018

Bachelor of Commerce -

Lucknow University
Lucknow
01.2009

Higher Secondary -

Mumbai University
Mumbai
01.2005

Skills

  • Crew Operations & Start-up Management
  • International Port & Immigration Coordination
  • Customer Service & Relationship Building
  • Team Leadership & Training
  • Crisis & Problem Resolution
  • Stakeholder Engagement
  • Repatriation & Repositioning
  • Regulatory Compliance

Timeline

Crew Administration Manager

Royal Caribbean International
02.2022 - Current

Crew Administrator

Royal Caribbean International
07.2018 - 02.2022

Crew Relations Specialist

Royal Caribbean International
06.2016 - 07.2018

Waiter Assistant / Room Service Attendant

Royal Caribbean International
11.2014 - 06.2016

Leadership & Team Development -

E Cornell University

Alps I & II -

GSNL

Bachelor of Commerce -

Lucknow University

Higher Secondary -

Mumbai University

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