Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
Generic

TYRONTAE LONG

Washington

Summary

Motivated and customer-focused IT Help Desk Technician with 2 years of experience in providing technical support, troubleshooting hardware/software issues, and delivering exceptional customer service. Adept at resolving issues quickly and efficiently while maintaining high user satisfaction. Seeking to contribute expertise in IT support to a dynamic team.

Overview

6
6
years of professional experience

Work History

Help Desk Technician

JK Harris
06.2024 - Current
  • Provide front-line technical support to end-users, resolving issues related to hardware, software, and networking.
  • Manage help desk ticketing system, prioritizing and addressing issues in a timely manner.
  • Troubleshot and resolved user issues with operating systems (Windows, macOS) and business applications (MS Office, proprietary software).
  • Perform software installations, system updates, and configuration of new workstations.
  • Provide training and support to end-users on system functions and new technology implementations.
  • Contribute to knowledge base articles and technical documentation to assist both users and other technicians.

IT Support Intern

DOES
11.2023 - 05.2024
  • Assisted in managing hardware repairs and replacements, including desktops, laptops, and printers.
  • Worked with senior technicians to troubleshoot network connectivity issues.
  • Provided remote support via phone, email, and remote desktop tools.
  • Assisted in maintaining the company’s IT inventory and ensured the proper operation of network systems.
  • Performed software installations and configuration for new employees.

Marketing Specialist

Bradley & Son’s
04.2022 - 11.2023
  • Plan and coordinate all website updates and reconfigurations
  • Working with clients to identify marketing solutions
  • Manage the company’s online presence on Google’s platform to keep engaged with advertisement trends
  • Create digital designs and marketing material for website & mailing handling
  • Target negative keywords to avoid and also analyze competitors rankings

Marketing Team

Nordstroms
08.2022 - 12.2022
  • Tracked and reported on key performance indicators, providing insights and recommendations to the team
  • Collaborated with Nordstrom design team to create engaging social media posts and ads to increase brand awareness
  • Conducted competitive analysis and market research to identify trends, opportunities, and threats

Creative Director

Introvert LLC.
02.2019 - 05.2022
  • Planned and coordinated creative solutions on social researching relevant news and upcoming events
  • Manage the company’s online presence across social media platforms, including Facebook, Instagram and TikTok to engage with followers
  • Create and schedule15+ weekly social media posts across multiple platforms
  • Produce engaging, informative social media posts that brings new followers

Education

Bachelors of Art - Business Marketing

Morehouse College
Atlanta, Georgia

CCNA Certification Training Program - undefined

DC Infrastructure Academy (DCIA)
05.2024

CCST Certification - undefined

05.2024

Six Sigma White Belt - undefined

Aveta Business Institute
12.2023

High School Diploma - undefined

Archbishop Carroll High School
Washington, DC
01.2018

Skills

  • Operating Systems: Windows 10/11, macOS, Linux
  • Networking: TCP/IP, DNS, DHCP, VPN
  • Tools: Zendesk, ServiceNow, Jira, TeamViewer, AnyDesk, Microsoft Remote Desktop
  • Software: Microsoft Office Suite, Office 365, Antivirus software, Email clients (Outlook, Thunderbird)

SUMMARY OF QUALIFICATIONS

  • Build simple LANs, perform basic configurations for routers and switches, and implement IPv4 and IPv6 addressing schemes.
  • Configure routers, switches, and end devices to provide access to local and remote network resources and to enable end-to-end connectivity between remote devices.
  • Develop critical thinking and problem-solving skills using real equipment and Cisco Packet Tracer.
  • Configure and troubleshoot connectivity to small networks using security best practices.

Timeline

Help Desk Technician

JK Harris
06.2024 - Current

IT Support Intern

DOES
11.2023 - 05.2024

Marketing Team

Nordstroms
08.2022 - 12.2022

Marketing Specialist

Bradley & Son’s
04.2022 - 11.2023

Creative Director

Introvert LLC.
02.2019 - 05.2022

CCNA Certification Training Program - undefined

DC Infrastructure Academy (DCIA)

CCST Certification - undefined

Six Sigma White Belt - undefined

Aveta Business Institute

High School Diploma - undefined

Archbishop Carroll High School

Bachelors of Art - Business Marketing

Morehouse College

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